Rebuild your workforce to make the most of your agency

Today's environment requires a workforce distinguished by innovation, creativity, and efficiency, necessitating a transition from traditional hierarchical models. To build a modern workforce of self-directed, high-performing teams, agencies must cultivate a multi-disciplinary ecosystem encompassing the entire organization. This includes innovation-focused talent hubs and the integration of emerging technologies such as Generative AI, machine learning, cloud computing, and automation.

In this paper, we look at how capturing value from technology and other investments requires deconstruction of the workforce. Organizations should look holistically at employee tasks and determine how those tasks can be optimized, e.g., through AI enablement, automation, upskilling and reskilling, outsourcing, etc. Some considerations highlighted in the paper include:

• Redefine managerial positions to focus on coaching and empowering teams
  
• Adopt a community pool or “homeroom” structure where employees are grouped by skills
• Incorporate upskilling into the operating model to allow the organization to adapt to changing needs
• Leverage HR to optimize and reshape the workforce while providing change management support

A workforce transformation involves assessing the skills and tasks performed by employees, determining future skill requirements, and leveraging technology and global resources effectively. A reconstructed workforce offers flexibility in resource allocation, encourages continuous learning, and enhances overall productivity, leading to a stronger, more agile organization.