KPMG Receives Salesforce 2027 Partner of the Year Award for Agentic Value
KPMG Recognized for Leading the Charge in Helping Clients with Agentic Transformation within Salesforce Ecosystem
NEW YORK, September 10, 2026 – KPMG LLP, the U.S. audit, tax, and advisory firm, receives a Salesforce Partner of the Year Award in Agentic Value for helping clients scale adoption of Agentforce.
KPMG brings together deep industry expertise, a trusted AI framework, and proven delivery capabilities to help clients move agentic AI from experimentation to enterprise scale.
By combining Salesforce’s trusted AI, Data, and CRM platform, KPMG leverages its Trusted AI Framework to help clients transform customer and employee service experiences. KPMG and Salesforce are working with lululemon athletica inc. to advance its guest and educator service experiences, using Agentforce to support intelligent interactions across its North American contact center operations. Across these interactions, Agentforce is helping lululemon accelerate response and resolution, expand guest self-service workflows, and give their educators fast access to the information they need, driving greater efficiency and more consistent experiences. As a result, +50% of guest inquiries are now resolved through self-service on live chat and apple messaging for business, email now provides +10% self service containment, leading to improved guest experience and educator efficiency.
“Innovation at lululemon starts with our guests and our educators. We’re continually exploring how new technologies can help us create more seamless, personalized experiences for our guests while empowering our educators with the information and tools they need to deliver exceptional service. Our work with KPMG and Salesforce is helping us bring that vision to life, using AI thoughtfully to enhance how we connect with and support our guests while continuing to put the human experience at the center" said Shadi El Baba, VP, Guest Support, lululemon.
“We are honored to receive the Salesforce 2027 Partner of the Year Award for Agentic Value, recognizing the work we are doing with clients to turn the promise of agentic AI into measurable business value. As organizations move beyond experimentation, we work with clients like lululemon to identify where agentic AI can meaningfully transform how work gets done, build the right data foundation for trusted AI, and scale adoption with confidence. Our work with lululemon and Salesforce demonstrates what’s possible when business strategy, innovative technology and trusted AI come together to turn innovation into measurable impact at enterprise scale” said Matthew Fidler, Principal, Advisory, Salesforce Platform Leader, KPMG US.
"Partners are at the heart of everything we do at Salesforce. The pace of innovation has never been faster, and global enterprises are turning to our ecosystem to turn technology into real measurable success, seeking transformation that no single company can drive alone. And the impact is real. From deploying Agentforce to reimagining workflows in Slack to unlocking trusted data with Data 360, partners are at the forefront of redefining how companies operate," said Andrew Kisslo, Senior Vice President of Global Partner Strategy and Programs, Salesforce.
Salesforce's expansive partner ecosystem is a critical catalyst for organizations looking to rapidly deploy AI and unlock the full power of the Agentic Enterprise. By combining KPMG’s deep industry knowledge with Salesforce’s trusted AI, data, and CRM platform, the firm ensures clients can scale autonomous agents seamlessly to drive unprecedented business success. KPMG is part of Salesforce’s partner ecosystem delivering creative solutions to help customers navigate their biggest hurdles and move from proof of concept to adoption.
The 14th annual Partner of the Year Awards recognize the significant contribution Salesforce partners have made through AI agent implementations, measurable Agentforce success stories, and driving customer adoption that fuels real business growth. “Today we’re excited to announce the new 2027 Salesforce Partner of the Year Awards Winners, a program that celebrates the partners like KPMG doing this work exceptionally well,” Kisslo said.
For a full list of this year’s Partner of the Year Award winners, please see here.
Hear more from KPMG at Dreamforce in San Francisco, September 15 – 17. Learn more about KPMG and Salesforce.
To learn more about our work with lululemon: https://kpmg.com/xx/en/what-we-do/alliances/salesforce/lululemon.html
About KPMG LLP:
KPMG LLP is the US member firm of the KPMG global organization of independent member firms providing Audit, Tax and Advisory services. The KPMG global organization operates in 138 countries and territories and has more than 276,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.
KPMG is widely recognized for being a great place to work and build a career. Our people share a sense of purpose in the work we do, and a strong commitment to increasing access to education and opportunity, advancing mental health, and supporting community vitality. Learn more at www.kpmg.com/us.
Salesforce, and others are among the trademarks of Salesforce, Inc.
About lululemon:
lululemon (NASDAQ:LULU) is a technical athletic apparel, footwear, and accessories company for yoga, running, training, and most other activities, creating transformational products and experiences that build meaningful connections, unlocking greater possibility and wellbeing for all. Setting the bar in innovation of fabrics and functional designs, lululemon works with yogis and athletes in local communities around the world for continuous research and product feedback. For more information, visit lululemon.com.
