ServiceNow | Pharmaceutical industry case study

Transforming service management for a global pharmaceutical company

A leading global pharmaceutical company wanted to improve the way they organized, deployed, and managed IT services worldwide. For almost a decade, they had been using a legacy service management tool that had become highly cumbersome and fragmented, with disconnected processes forming silos across the organization. They wanted to introduce a standardized process model that could be rolled out internationally to create a comprehensive, consistent, and lasting solution. And they wanted this new model to be enabled by a single, market-leading ITSM platform.

Discover more

Transforming service management for a global pharmaceutical company

Download PDF

Meet the team

Image of Joe Koester
Joe Koester
Principal, Advisory, Platforms, KPMG US

Explore related insights and events

Client Story icon
Webcast ReplayWebcast UpcomingListen Now

ServiceNow | Pharmaceutical industry case study

Transforming service management for a global pharmaceutical company

Client Story icon
Webcast ReplayWebcast UpcomingListen Now

ServiceNow | Media industry case study

Managing a major IT transformation in a shifting landscape

Client Story icon
Webcast ReplayWebcast UpcomingListen Now

ServiceNow | Automotive industry case study

Putting the client in control

Client Story icon
Webcast ReplayWebcast UpcomingListen Now

ServiceNow | Insurance industry case study

Harmonizing IT processes for an international insurance firm

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.

Headline