Modernize ServiceNow for optimal performance and advanced AI features

Improve platform governance and operations today. Prepare for tomorrow’s innovations. Derive long-term value for the business.

Are you struggling with upgrades, adoption, and governance of your NOW platform? If your instance is managed by another supplier, are you getting what you need to deliver on expectations of the business?

In today’s AI-first environment, stakeholders expect value faster than ever. Your platform needs to keep up. And your team needs to be one step ahead. Modernization is no longer an option, it’s imperative.

To keep pace with rapid AI advancements, your ServiceNow platform (including data, processes, and resources) requires refinement. KPMG LLP (KPMG) can help you harness emerging AI capabilities and realize the full potential of your platform investment to help drive innovation, resilience, and long-term value.

Why KPMG?

Whether you’re looking to remediate technical debt, optimize your ServiceNow instance, or prepare for next-gen capabilities, KPMG is your collaborative transformation partner.

AI-enabled transformation, not just implementation
We go beyond one-time upgrades. Our approach starts with an extensive health check of your ServiceNow instance and evolves into a tailored roadmap for remediation, governance, and innovation. Our process is designed to help reduce tech debt, improve ROI, and prepare your platform for AI (at-scale) with a long-term strategy in mind.

Award-winning alliance strength
As a multi-year ServiceNow Transformation Partner of the Year, KPMG brings deep platform expertise and industry insight to every engagement. Our thousands of ServiceNow specialists are ready to help you modernize with confidence and stay ready for the future.

Tailored to your business needs
From license optimization to managed services, we offer subscription-based support models that adapt to your evolving needs, whether you are scaling AI pilots or transforming enterprise-wide operations.

What you get

Instance health check & analysis
Evaluate your current ServiceNow environment to identify opportunities for upgrade, remediation, or hybrid modernization.
Upgrade, remediation, back to baseline reset, or migration to new instances
Address legacy customizations and tech debt to create a clean baseline foundation for AI innovation.
Governance & strategy
Establish platform governance models and upgrade strategies that prevent future debt.
NOW COE Managed Services
Drive lasting value, reduce costs, enhance compliance, and enable sustained transformation with scalable subscription-based services.
License optimization with non-ServiceNow suppliers
Streamline vendor relationships, reduce administrative burden, and pair software licensing procurement with trusted advisory services and in-depth tech and industry know-how.
AI-Ready platform enablement
Prepare your ServiceNow instance for intelligent automation, generative AI, and next-gen capabilities.

Move forward with confidence

Our ServiceNow modernization services are designed to help you:

Streamline operations across IT, Risk, Cyber, HR, finance, procurement, and legal
Improve platform performance and user experience
Enable secure, scalable AI adoption
Drive measurable business outcomes

Let’s modernize together

Whether you’re just starting your AI journey or looking to scale enterprise-wide, KPMG and ServiceNow will meet you where you are and team with you to get you where you want to be.