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Getting back to baseline

How to realize more value from your platform

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As a long-time user of the ServiceNow platform, you have been loyal and dedicated to its capabilities. Unfortunately, due to a number of factors, your platform has become over-customized, causing difficulties and slowly diminishing its overall value. Our team of ServiceNow specialists will work closely with you at every stage to achieve a solution state where your platform meets business objectives and provides undeniable value.

KPMG has a solution that can help you return your ServiceNow implementation to a baseline level. KPMG has a proven track record of assisting clients in refreshing their platform, increasing its value, and positioning ServiceNow technology to support future business requirements—and we can do the same for you.

The most effective approach towards your ServiceNow platform refresh project will largely depend on your organization’s existing platform situation. Although a few challenges are common, we understand your situation may be nuanced, particular to your specific industry, duration of time on the platform, or linked to the actual modules you have in place.

There are several ways to get ‘back to baseline’. Your path forward will likely fall into one of the three options detailed below, depending on multiple factors. Each of these options has their own value proposition, assumptions, and dependencies. KPMG can help you evaluate and decide on the approach that will meet your organization’s needs.

Making the most of your platform refresh involves more than technology. A back to baseline program also give you a unique opportunity to optimize your processes and enhance your supporting operating model. Working with you, we will layout a plan that maximizes speed to value.

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Back to Baseline with KPMG and ServiceNow

Realize more value with your ServiceNow platform

Transcript

CTO:

ServiceNow has been a dream for my IT team. But over the last few years, we’ve customized the platform beyond recognition.

 

It used to be easy to add new functions. And system updates were much faster. How can we get back there – and get more value from the platform?

KPMG

Time for a reset. 

CTO

What?

KPMG

Untangle the customization. Return the ServiceNow implementation back to baseline level.

CTO

Will we be able to take advantage of the new genAI and cyber capabilities I keep hearing about?

KPMG

Yep. Also scale to other functions.

CTO

And our COO can see how fast IT will be able to move?

KPMG

Of course, we optimize processes and enhance the supporting operating model to help everyone see more value – faster.

 

We also refresh the platform to give you new capabilities.

CTO

If we bring our ServiceNow instance Back to Baseline, How do will we know it will be effective for us?

KPMG

We evaluate and use an approach that works in your situation.

CTO

My life will be so much easier.  

VO

Let KPMG help you reset – back to baseline – and get the most value from your ServiceNow investment. 

Dive into our thinking:

Getting back to baseline

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Meet our team

Image of Joe Koester
Joe Koester
Principal, Advisory, Platforms, KPMG US
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David Echternach
Advisory Managing Director, CIO Advisory, KPMG LLP
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Image of Joe Koester
Joe Koester
Principal, Advisory, Platforms, KPMG US
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Image of David Echternach
David Echternach
Advisory Managing Director, CIO Advisory, KPMG LLP
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