Get back to baseline to unlock the potential of AI

As a long-time user of ServiceNow, the platform may have become vital to your operations—but over time, over-customization and technical debt may be holding you back from realizing its full potential. You could be missing out on the latest innovations, including powerful AI tools and capabilities that can help you transform your business today.

As a Global Elite Partner and the 2025 ServiceNow Worldwide Transformation Partner of the Year, KPMG has established a track record of helping clients restore their ServiceNow implementation to a baseline level so they may realize more value from their investment in the platform and prepare for what’s next.

Why go back to baseline?

Whether your platform needs minor repairs or a complete rebuild, KPMG can help you:

• Reduce technical debt and align with ServiceNow’s product direction
• Improve visibility of license consumption and actual use
• Define and enforce technical standards
• Harmonize processes and reduce bottlenecks
• Instill platform integrity with a strong governance framework

Tailored to your needs: repair, renovate or rebuild your platform.

Your path forward—repair, renovate, or rebuild—depends on your platform’s current state, the extent of customizations, and your business goals. Our ServiceNow specialists work closely with you to define outcomes, align with strategic direction, and to help you optimize your platform for speed to value.