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Getting back to baseline

How to realize more value from your platform

As a long-time user of the ServiceNow platform, you have been loyal and dedicated to its capabilities. Unfortunately, due to a number of factors, your platform has become over-customized, causing difficulties and slowly diminishing its overall value. Our team of ServiceNow specialists will work closely with you at every stage to achieve a solution state where your platform meets business objectives and provides undeniable value.

KPMG has a solution that can help you return your ServiceNow implementation to a baseline level. KPMG has a proven track record of assisting clients in refreshing their platform, increasing its value, and positioning ServiceNow technology to support future business requirements—and we can do the same for you.

The most effective approach towards your ServiceNow platform refresh project will largely depend on your organization’s existing platform situation. Although a few challenges are common, we understand your situation may be nuanced, particular to your specific industry, duration of time on the platform, or linked to the actual modules you have in place.

There are several ways to get ‘back to baseline’. Your path forward will likely fall into one of the three options detailed below, depending on multiple factors. Each of these options has their own value proposition, assumptions, and dependencies. KPMG can help you evaluate and decide on the approach that will meet your organization’s needs.

Making the most of your platform refresh involves more than technology. A back to baseline program also give you a unique opportunity to optimize your processes and enhance your supporting operating model. Working with you, we will layout a plan that maximizes speed to value.

Dive into our thinking:

Getting back to baseline

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Meet our team

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Joe Koester
Principal, Advisory, Platforms, KPMG US
Image of David Echternach
David Echternach
Advisory Managing Director, CIO Advisory, KPMG LLP

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KPMG helped Exelon go all-in with ServiceNow, replacing legacy technology and unifying IT across the enterprise in less than nine months.

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