Modernize your dispute and fraud case management

Customer frustrations with banks and other financial institutions are at an all-time high—and regulators are paying close attention. With over 1.7 million consumer complaints filed with the CFPB and $10 billion in fraud losses reported by the FTC in 2023, the pressure is on to modernize dispute resolution processes.

KPMG LLP (KPMG), a Global Elite Partner and the 2025 ServiceNow Worldwide Transformation Partner of the Year, helps financial services institutions transform their dispute and fraud operations using the full ServiceNow Financial Services Operations (FSO) suite—including its powerful dispute case management capabilities.

Why modernize?

Many institutions today utilize outdated platforms, fragmented dispute systems, and heavy manual processes for resolving disputes. Backed by an average client satisfaction rating of 4.6 out of 5 for its ServiceNow implementations, KPMG can help your bank or financial institution enhance disputes and fraud management operations by helping them:

• Establish methods to deflect submissions.
• Speed up resolutions through automation.
• Leverage AI for use cases that are highly manual.
• Integrate regulatory and policy SLAs into workflows and reporting.
• Enhance real-time reporting and transparency.
• Create digital portals for customers to file and claim check status.
• And, ultimately, reduce overall fraud costs and improve efficiency.