Managing Director, Financial Services Solutions, KPMG US
Managing Director, Financial Services Solutions
John has more than 25 years of executive leadership across core business functions such as sales & service, customer experience, operations, and marketing, primarily in the Financial Services industry. He is recognized for driving strategic change across the enterprise to benefit end-customers while achieving efficiencies for clients. He advises banks and FSIs on digital banking, digital lending, advanced analytics and automation, and customer-based transformations. As a thought leader, John’s publication work includes KPMG White Papers, Intelligent customer interactions, AI powered. Human enabled. and Customer-led transformation in retail banking. 5Cs to customer-led trans. He has also written articles in American Banker, Newsweek, Financial Times, and Harvard Business Review articles on customer experience, channel integration, and Six Sigma.