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Financial Services | Direct integration of Empower and Salesforce

Enhance lending operations for improved customer experience

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Lending transformation
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KPMG has the depth of experience with Empower®, Dark Matter Technologies’ Loan Origination Platform, and Salesforce to help your bank successfully integrate these two core systems and provide: more focused campaign spend, upgraded customer service and capabilities, enhanced pull-through and closed loans.

Enhanced Customer Capabilities

  • Give your borrowers access to a self-service portal through Salesforce Experience Cloud and access to agents to resolve issues quickly through servicing

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  • Salesforce Marketing Cloud to keep your borrowers informed on your offerings and industry news
  • Become a top-notch Service provider by giving your borrowers a curated experience through call, chat and email

Increase Productivity and Flexibility

  • Leverage Salesforce AI to automate administrative tasks and suggest next best actions based on data
  • Leverage the Salesforce mobile app to see where a loan is in the process and add notes when meeting with borrowers

Dive into our thinking:

Financial Services | Direct integration of Empower and Salesforce

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