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Healthcare

In healthcare, future business models will focus on technology-enabled relationships, not transactions.

Healthcare

Make your patient-centric vision real

Choice and flexibility. That’s how patients want access to information and care—which means digital channels and interactions are increasingly essential to healthcare systems’ success.

01
The opportunity

Digital transformation is a key building block of a patient-centric approach to healthcare and will help providers understand patient needs, streamline operations, provide a better user experience, and build trust and loyalty. In addition, gathering and mining data provided by digital interactions will prove increasingly important. By understanding the needs and behaviors of target groups, healthcare providers will find new ways to increase value by building trust and loyalty.

02
What it takes

Moving forward in the digital era will require integrating and improving healthcare IT systems for greater efficiency and agility. Doing so will enable organizations to capitalize on their IT investments of the last decade, improving and transforming them to be ready for future growth, while providing a better user experience for both healthcare professionals and patients. At KPMG we believe that the future of healthcare will be defined by systems that take a leaf out of other industries’ books and develop business models built around relationships not transactions. We are here to help our clients see the opportunities inherent in that vision, and to build the strategies and operating models required to act on it.

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Streamlining an insurance holding company's back-office processes

KPMG helped the company improve finance and HR processes and then implement Workday technology to enable broad transformation.

Explore client stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

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See KPMG's view on how digital transformation applies to today's companies.

Our People

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Image of Michael Beaty
Michael Beaty
Principal, Health & Government Solutions, KPMG LLP
Image of Justin Hoss
Justin Hoss
Global Lead Partner and National Technology Sector Leader, Life Sciences, KPMG US

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