Unified employee portals for government agencies

Employee engagement has emerged as a key metric for organizational success. It directly influences productivity, efficiency, and innovation, and affects the overall workplace environment. It’s no surprise that many agencies are seeking to enhance their employees’ experience through improvements to the systems and processes they use to recruit, hire, train, develop, manage and retain them.

This effort, known as human capital management (HCM) transformation, can be daunting given that these human resources operations are often divided across myriad stakeholders, use disparate, legacy technologies, and often don’t integrate with each other. Agencies navigating these challenges are generally confronted with two options: replace their existing HR solutions with a new “off-the-shelf” SaaS solution or build their own portal using an ITSM solution to create a unified experience across their existing HR technologies.

Each approach has pros and cons, and the right choice will depend on the agency’s situation and requirements. Given the size and complexity of transformation efforts, it’s important to understand these options and choose an approach that aligns with the agency’s objectives and budget.