Moving AI from buzz to value

Artificial intelligence (AI)—and generative AI (GenAI) in particular—promises to radically change how work gets done at government agencies. It has the potential to address many employee-related challenges, including talent optimization, workforce management, and employee growth and retention.

For anyone involved in human capital management (HCM), it can’t be pushed off or ignored. The time for agencies to start preparing is now.

In this article, KPMG government AI and HCM professionals look at the potential benefits of this amazing technology, but also the broader effects it can have on the organization—how it might impact everything from job descriptions to budgets to agency culture. They offer five things agencies can start doing now to prepare for these disruptions and help maximize the value that AI can create.