The modern constituent experience
Led by people, enabled by AI
Generative AI is transforming public service by automating tasks and enabling professionals to focus on strategic service aspects. However, AI adoption comes with challenges, including declining customer satisfaction due to an overreliance on automated systems. Mitigating complex challenges such as algorithmic bias, user privacy, and content accuracy also pose difficulties.
To help chart a path forward, KPMG has explored how government agencies can create an AI-augmented constituent experience. This requires identifying where AI can empower employees and deliver a superior service—rather than just replacing humans. Read more in our article “The modern constituent experience: Led by people, enabled by AI.”
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The modern constituent experience
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