Transforming Consumer & Retail for New Value & Growth

Do more than reduce costs and improve margins. Unleash the full power of your customer and employee data to drive sustained growth, outperform competitors and financially quantify true value.

Quantify, accelerate, and protect business value. How Consumer and Retail companies should redefine their approach to transformation

Rapid and continuous front office transformation has become a mainstay for Consumer and Retail organizations aiming to stay ahead of increasing customer demands. So what’s preventing Consumer and Retail organizations from realizing true value and growth from their transformation efforts? For many, the key challenge lies in ensuring comprehensive and reliable data – and connecting data, technology, and people across the organization to increase efficiency and drive sustained growth and revenue.

A trustworthy data-driven lens helps organizations quantify and articulate value for transformation success – and more meaningful value creation. Reimagining how you create, capture, and quantify value starts with having clean, trusted, and accessible data. With a single source of truth, companies can fully leverage the insights they need to track shifts in customer behavior, forecast supply chain developments, gauge profitability, or seize opportunity. They can push opportunistic decision-making closer to their customers. And they can fully see where all opportunities to create value exist, whether in overlooked pockets of the enterprise, or in the accretive financial impact of orchestrated transformation initiatives. Simply put, retailers who leverage accurate customer and employee data to transform themselves, are better positioned to thrive and sustain growth.

With value quantified, the path from data to insight to strategy can efficiently and rapidly help businesses improve margins and drive growth. Transformation strategies can encompass the whole business. Initiatives can be accurately prioritized by value targets. And strategies can more reliably allow for future disruption and ensure incumbents are not leap-frogged by new entrants.

By accurately modeling how every tech-enabled operational and experiential improvement contributes to financially quantified value, Consumer and Retail companies can bring a single transformation, financial impact narrative to any audience, whether it’s the capital markets, their employees, or their business partners. And by having the discipline to stay accountable to the original business-case ROI goals, despite tactical challenges surfaced during the project, companies can ensure quantified financial impact doesn’t get lost.

KPMG helps Consumer and Retail companies ensure quantifiable financial impact remains at the core of every step in their continuous transformation efforts. We’ve “cracked the code” of using business transformation to drive sustained growth, quantified financial results, and continued competitive differentiation and outperformance. We invite you to explore the materials below for our insights on quantifying value.