Whataburger

Workday Testimonial Video: Whataburger (implementing Workday Help)

Whataburger is a beloved brand founded by the Dobson family in 1950 in Corpus Christi, Texas. I'm the HR Shared Services manager. My team is the intake for all payroll and HR-related concerns at Whataburger. Before Workday Help, the HR Shared Services processes were a bit challenging for our employees. We call our employees family members. Before, they would call the HR hotline and we would have a separate ticketing system. There was no transparency. I couldn't track how my team was responding or who was supporting cases. If one of our family members opened a case, they didn't know how their ticket was resolved.

With Workday Help, it really created a great way for us to communicate and talk and just let them know how and what we were doing in the background, so they knew that we were taking care of them. Once Workday Help was implemented, it really allowed me the ability to see how different teams were responding and supporting our family members and meeting that SLA turnaround time.

With the support of KPMG, we were able to create a centralized HR point. My team was able to go into one system, and we can review all employee records. We didn't have to collaborate with different teams outside of Workday Help, so it really just changed the amount of time that it took for us to bring something to closure. Now I'm able to send out a weekly report - not just to my team, but all case solvers - to just give them that visibility of what cases are still open, are still pending closure or resolution, and just allowed us the ability to really review and track turnaround times.

Our family members can now go into Workday, and even before they open a case, they're given options to select a knowledge article. So they don't have to call the HR hotline, they don't have to open a case. And that really alleviated a lot of time for my team because it allowed them to be more focused on complex cases that need a little bit extra time.

KPMG did extremely well with collaborating with Whataburger on Workday Help. KPMG helped us prepare ahead of the Workday launch. We had several planned sessions. This allowed my team the opportunity to ask questions ahead of the launch that they weren't sure about. It also allowed these teams that we collaborate with to also ask questions. They were always just ready to help support us and provide us with what we needed. We went from taking 50,000 cases a year to almost 100,000 the first year of Workday. So we really just had to prepare for how this was going to grow, not just for Whataburger, but for HR Shared Services.

What set KPMG apart was they came in, and they got to know my team. They spent time with my team. They really wanted to better understand the needs of Whataburger and how we worked as family members. They worked with Whataburger, not just as consultants, but as team members. We don't just fit into any box. Whataburger is very different, and so KPMG really understood that.

Workday Testimonial Video: Whataburger

Whataburger is a fast food burger chain. It started in Corpus Christi in 1950. And it is now in 16 states across the U.S. My name is Nicki Tafolla, and I am the Senior Manager of Talent Acquisition for Whataburger.

As with most companies, labor is always a concern, just the cost that it takes to attract talent is really high. And we work in an industry, in the restaurant industry, especially in quick service, that isn't always seen as a career opportunity. With Workday, the goal was to be able to attract the candidate and create an easy process for them to be able to be considered for the role.

Workday allows us to be able to build a platform to customize that experience for each candidate. So implementing Workday has allowed us to accelerate our hiring process, which is critically important when you're looking at the competitive landscape for hires. Prior to Workday, it could take us up to a week, in order to be able to onboard somebody, depending on what errors might possibly happen. With Workday, we're able to actually hire somebody and start them the same day, if we would like to. And they can begin training the same day, as well. And through their career, we're able to see their progression-- in skills and knowledge, and if they want to continue growing their career with us, we have the opportunities.

Since implementing Workday, in my role, I've seen improvements on the reporting side, so we're now able to report the actuals that are coming through the system. We're also able to see where we're seeing drop-off, so we're able to better assess that, and try to resolve it. We're able to look at each experience and say, "Is this really delivering what we want," for each type of profile of a candidate that may be coming through. We're also able to look at the processes that our hiring managers are experiencing, and improve those, based on the feedback that we're getting.

The partnership with KPMG to implement Workday is critical. KPMG was valuable in connecting us with other restaurant industry leaders that they'd worked with in the past to implement Workday. This really helped us with making sure that the build we were doing was the right one for us. We're growing fast, so KPMG was really a great partner in making sure that they understood what was capable right now within Workday, and what would be capable in the future.

The KPMG team was amazing to work with. They really set the stage for us at the beginning, and let us know what our experience was going to be. We had an accelerated implementation path, and they were very clear on what those steps were going to be to make it happen. Working with KPMG was an amazing experience.