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Empowering Procurement Teams with Chatbot Intelligence

Transform Procurement with KPMG and Coupa.

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Procurement teams are overwhelmed. Chatbot Intelligence can help

Procurement teams face mounting pressure to achieve strategic goals with constrained resources. Manual tasks, siloed systems, and inconsistent communication slow decision-making and elevate risk. As Coupa adoption expands, so does the demand for scalable intelligent support that streamlines user experiences, minimizes friction, and delivers real-time insights.

Chatbot Intelligence addresses this challenge by automating routine interactions, offering contextual guidance, and empowering lean teams to operate with enterprise-level precision. It goes beyond answering questions, transforming how procurement teams engage, make decisions, and drive outcomes.

How KPMG can help

Chatbot Intelligence helps procurement teams work smarter by automating routine Coupa inquiries. With intuitive guidance, smart escalation, and multilingual support, teams can resolve issues faster, reduce manual effort, and deliver consistent experiences for all end users. By combining advanced automation with the deep procurement experience of KPMG and long-standing global alliance with Coupa, we help clients streamline support, lower costs, and achieve measurable impact across their procurement operations.

Chatbot Intelligence: Key capabilities

1

Conversational AI tailored for procurement

Delivers intuitive, human-like interactions that guide users and suppliers through Coupa processes with ease

2

Automated resolution of common inquiries

Handles more than 80 percent of procurement, invoicing, and supplier onboarding questions without human intervention

3

Smart escalation and routing

Efficiently transfers complex issues to the appropriate support team with full context and conversation history

4

Multilingual and inclusive design

Supports multiple languages and accessibility standards to ensure a consistent experience for all users

5

Real-time learning and optimization

Continuously improves accuracy and relevance through feedback loops and usage analytics

6

Secure and compliant architecture

Built with enterprise-grade security, data privacy, and auditability to meet regulatory and governance requirements

Chatbot Intelligence benefits

Chatbot Intelligence solution is designed to empower procurement teams with intelligent, real-time support. By embedding AI into everyday interactions, KPMG can help organizations streamline user experience, reduce support overhead, and unlock actionable insights from user conversations with:

  • Accelerated response times 
  • Reduced support costs 
  • Improved user experience 
  • Scalable global support 
  • Actionable insights and continuous learning

Empower procurement teams to do more with less

Chatbot Intelligence solution can help your procurement teams do more with less by automating support, surfacing insights, and accelerating Coupa success. Let us help you transform your procurement conversations.

Dive into our thinking:

Ready to transform your procurement conversations?

Procurement teams are overwhelmed. Chatbot Intelligence can help.

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Meet our team

Image of Jaclyn R Slotman
Jaclyn R Slotman
Advisory Managing Director, Procurement & Outsourcing Adv, KPMG US
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Image of Jaclyn R Slotman
Jaclyn R Slotman
Advisory Managing Director, Procurement & Outsourcing Adv, KPMG US
Read bio

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Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. KPMG LLP does not provide legal services.

The information contained herein is not intended to be “written advice concerning one or more Federal tax matters” subject to the requirements of section 10.37(a)(2) of Treasury Department Circular 230.

© 2025 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.

For more detail about the structure of the KPMG global organization please visit https://home.kpmg/governance.

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