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Transform your approach to engaging with healthcare professionals

KPMG Healthcare Professional Engagement Assist™

Engaging healthcare professionals is crucial to developing, marketing, and promoting products that can enhance patient outcomes. These relationships not only are important, but also present significant operational and compliance risks, as they involve inputs from various internal business owners and invoke significant regulatory scrutiny.

KPMG Healthcare Professional (HCP) Engagement Assist is an automated solution that can be built on a low-code platform, like Appian, and customized to your business requirements.

Every organization is different in how they engage with HCPs. The workflows involve multiple steps, data sources, and systems, yet they must also align with policies and regulatory standards. As the volume of HCP relationships grows, processes may become manual, siloed, or fragmented, leading to higher costs, increased compliance risk, and decreased efficiencies. Therefore, a customizable, scalable solution is necessary to effectively support operations both domestically and globally.

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KPMG Healthcare Professional Engagement Assist (HCP)

Pharmaceutical and medical device companies commonly work with external clinicians and researchers to develop and market their company’s latest drugs and devices.

The risk for these companies is making sure all aspects of each healthcare provider relationship comply with regulations.

Their teams must track all interactions with each healthcare provider, a process that’s often manual and risk prone.

KPMG developed a cloud-based solution (KPMG Healthcare Professional Engagement Assist) to help these valuable professionals take the risk out of managing complex healthcare provider engagements.

The tool streamlines the process on a unified platform and centralizes data across systems.

Having a standard, automated process is more efficient and improves accuracy. It also adds checks and balances to help ensure each step in the engagement fits within organizational and regulatory guidelines.

The tool helps organizations build and execute annual business plans. It then simplifies the workflow – from selecting healthcare professionals, paying fair market value, and creating and negotiating contracts…to tracking invoices, compliance, and return on investment.

We built the solution on the Appian Platform which enables development cycles of weeks rather than months and adds flexibility to tailor the solution for varying processes.

In this example, a medical affairs professional logs into the tool and adds a new physician engagement.

This physician will consult with the company on a new drug.

An easy-to-use interface allows team members to document healthcare professional and engagement details.

The tool tracks and reports the contract progress, deliverables, compensation, and expenses. It also allows compliance teams to monitor for potential issues.

Then finance professionals use the tool to approve invoices. It also tracks data back to the initial business plan.

Don’t let outdated processes get in the way of better products and patient outcomes.

Let us use our experience and understanding of healthcare and life sciences to help your teams easily avoid compliance violations and improve your products.

Dive into our thinking:

Transform your approach to engaging with healthcare professionals

KPMG Healthcare Professional Engagement Assist™

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Meet our team

Image of John Gitas
John Gitas
Principal, Advisory, Forensic, KPMG US
Image of Sean Berquist
Sean Berquist
Advisory Managing Director, KPMG LLP

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Webcast Replay Webcast Upcoming


Business transformation across people, processes and technology

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Appian | Digital transformation in Life Sciences

Life sciences organizations that can accelerate the shift to a digital operating model can drive competitive advantage

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