Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Consumer fairness and protection

Key insights and leading practices for financial institutions

Internal Audit

Regulatory emphasis on accurate disclosure and fairness principles along with related compliance expectations, including consumer protection and equity, have taken center stage and are driving the need for investment. 

Heightened attention on consumer fairness and protection practices

The 2021 KPMG CCO Survey1 provided evidence that CCOs have become more focused on the development of defined approaches to strengthen their organizations’ action and controls around consumer protection and fairness.

Industry-specific regulations and consumer protection were their top two regulatory and compliance priorities in 2021, with consumer protection increasing by 18 percentage points since 2019 and generating over twice as many selections since the 2020 KPMG survey.

This publication looks at:

  • Cross-industry areas that encompass consumer fairness
  • Critical activities driving process improvement and organizational change
  • Spectrum of KPMG services to mitigate consumer fairness and protection risks

Dive into our thinking: 

Consumer fairness and protection

Download PDF 


  1. KPMG 2021 CCO Survey.” KPMG LLP, KPMG, 2 Sept. 2021,

Explore more

Meet our team

Image of Todd Semanco
Todd Semanco
Partner, Advisory, FS Regulatory & Compliance Risk, KPMG US
Image of Michael Lamberth
Michael Lamberth
Partner, Advisory, FS Regulatory & Compliance Risk, KPMG US

Explore other services tailored to your business​

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.