Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

The power of connected customer experiences

Work smarter using automation with KPMG Powered Enterprise Marketing, Sales, and Service

Choosy customers want you to know them and deliver what they want.

When marketing, sales, and service organizations work in harmony to deliver exceptional experiences, your empowered customers can see the true value you bring—and are more likely to stay loyal to your brand. A connected front office will help you deliver and satisfy their needs.

With KPMG Powered Marketing, Sales, and Service, you can become a customer excellence powerhouse. With a new operating model and leading practices from KPMG, you can use the latest technologies to gain access to a more complete view of your customers using information from every part of your organization—and get it faster. We provide the strategy and pre-configured templates and processes that will help you avoid the pitfalls encountered in most transformation projects.


Put customers at the heart of your decision making

Powered Marketing, Sales, and Service helps you meet their needs.

Engage customers across traditional and digital channels seamlessly


Leverage more customer data to guide your strategy


Meet customer expectations with a more efficient operating model


Break down silos between marketing, sales, and service


Jump-start your technology transformation with pre-tested accelerators


Automate your approach to lower costs

Intentional customer experiences require better orchestration


of buyers pay more for a better customer experience.

Source: Pew Research, 2018


of CEOs put customer experience as a top concern.

Source: SuperOffice Research, 2019


of organizations are accelerating their investments in creating seamless customer experience.

Source: KPMG CEO Outlook, 2020


Designed to help you succeed

By providing the elements you will need to develop, scale, and evolve your transformation program, we help you use strategies and tools that have been used effectively at many organizations. Our framework will help you move forward quickly and confidently.

KPMG Powered Enterprise Marketing, Sales and Service

Ready for a new angle on customer experience?

As the convergence of the front office accelerates, organizations should evaluate how they orchestrate the experience, develop better governance and implement the right technology and data solutions. See the new angle on customer experience.

Download PDF

Explore our client stories

Webcast Replay Webcast Upcoming Listen Now

Bold ingredients for growth, baked in

KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.

Webcast Replay Webcast Upcoming Listen Now

Customer experience in every serving

KPMG helped a U.S. national restaurant chain analyze customer and operational data to support its plans for expansion.

More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

Powered Marketing, Sales and Service enabled by Microsoft

Our deep experience with leading providers offers advantages to help you set up a Powered Marketing, Sales and Service environment
Learn more

Powered Enterprise. It’s not just for Marketing, Sales, and Service.

Many other functions in your organization can benefit from the Powered Enterprise approach. We can help you improve across functions to align practices and technologies that will work together for a better future.

Meet our team

Find out what's possible with KPMG Powered Enterprise Marketing, Sales, and Service

Let’s talk about how KPMG can help you transform your front office functions. Our client-tested methods, tools, and insights will help you get up and running faster so you can focus on your business and what comes next.

Image of Scott Lieberman
Scott Lieberman
Principal, US Customer Advisory & Financial Services Lead, KPMG US

Explore other services tailored to your business

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.