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KPMG Target Operating Model

A blueprint for rapid and sustainable functional transformation.

Learners expect consumer-grade experiences that are immediate, engaging, and impactful.

Learners expect consumer-grade experiences that are immediate, engaging, and impactful.

Learning organizations are challenged with capability, capacity, and their inability to demonstrate value in an era where upskilling and engagement are more critical than ever.

KPMG Learning as a Service offers extensive learning strategy optimization approaches and managed solutions that range from target operating model transformation, to managed services providing help desk support and custom content and facilitation, that relieves leaders of operational burdens and associated costs. This allows leaders to save time and money by focusing on management data that will enable them to deliver against their business goals.

Our team of learning specialists source the optimal set of benchmarks, technologies, partners, and services to create impactful learning cultures. We will deliver innovative and flexible solutions that are underpinned by our robust analytics service to determine the most effective routes and methods to meet your transformation needs.

The power behind your sustainable functional transformation.

KPMG Powered Enterprise transformation approach guides you through your end-to-end transformational journey. At the heart of it, the KPMG Target Operating Model shapes your business transformation and maps out the optimum way for lasting value of your investment.

There are many challenges during a functional transformation program - none more so than envisioning what you can achieve and validating that it will work for your organization. So, it is worthwhile understanding the fundamental role the KPMG Target Operating Model can play in achieving this.

The initial stages of your transformational journey can have the most profound impact on your ultimate outcome. It's during this stage that the big decisions are made and the place you are trying to end up is determined. The quality of the outcome is in direct relation to how clearly you understand where you are trying to go. Business leaders should be the driving force for the vision but need a starting point to work from. That's where the KPMG Target Operating Model can help empower you to move to a 'best in class' vision.

Its real power is in the design.

Part of the problem with 'traditional' target operating models is they're often not comprehensive enough in scope. If they only cover the traditional process-people-technology relationship, they can miss where the work will get done, how it will be reported and measured and how it will be governed and controlled. To overcome this weakness, the KPMG Target Operating Model includes not three, but six 'layers' - Process, People, Service Delivery Model, Technology, Performance Insights and Governance.

Understanding how all six components of your Target Operating Model layers relate to each other is key to creating an integrated and highly functional solution. They provide unparalleled visibility of each potential change and their corresponding consequence.

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KPMG Powered Target Operating Model

The KPMG Target Operating Model is designed as a blueprint for rapid and sustainable functional transformation. See how the six layers of the model can help you transform your business.

Breadth and depth

Each of the six layers contain a number of 'assets' which are predefined and are designed to help you get to where you need to be sooner. Each asset can be thought of as a collection of solution accelerators comprised of hundreds of predefined or prebuilt processes, workflows, definitions, integrations, reports, dashboards and even training programs. Using this combination of assets to suit your organization goes a long way towards helping you to envision where you are heading and validate that it will work for you.

KPMG Target Operating Model

Functional processThis frames your world. Everything that happens is part of the process.

Hundreds of predefined processes for Finance, HR, IT, Customer Operations, Procurement, Supply Chain, Cyber and Risk.

Who does what, the reporting lines, required skill sets, roles and responsibilities.

Organization and job definitions with process connections.
Service delivery model

What will get done and where, Identification of what capabilities are delivered and how.

Shared service center, centers of excellence and outsourcing operating models to optimize service delivery.

The environments, applications and integrations that enable and automate process.

Reference cloud architecture, pre-build integrations, pre-built conversions, and thousands of test scripts.
Performance insights & data

What will be reported and how. Defines the information requirements, KPI framework to optimize decision making.

KPI’s, process performance indicators and enhanced reporting beyond the vendor supplied reports to satisfy your organization.

How will it be overseen. Defines risks and controls for every process, plus segregation of duties, access rules and policies.

Risk and internal controls for every process, plus segregation of duties reference and policy identification.

Turn a move to the cloud into a sustainable transformation

The goal of the KPMG Target Operating Model is to turn a potentially standard cloud implementation project into a dynamic functional transformation. The KPMG Target Operating Model is based on a deep understanding of how transformation works within, and across, an enterprise.

It does this by building on the excellent work of the wider functional and specialist practices across the KPMG network of member firms to help you envision your model, on your chosen cloud platform (or a short-list of cloud platforms), for your particular business. This is why we - and you - can be so confident of the outcome and the value potential it brings.

We've written a Target Operating Model guide for CXOs (and other business leaders) which expands on this theme and can be shared in your organization. Please do take the time to download it here:

Dive into our thinking:

KPMG Target Operating Model

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What’s in the box?

Powered Enterprise provides you with three integrated elements for transformational success. Using our tried and tested operating model, implementation suite of tools and ongoing evolution services you can choose your desired functional outcomes then make them a reality.

The power to transform at the speed of business

Discover the solution for business-led, technology-driven modernization with KPMG Powered Enterprise


Innovation for a healthier future

KPMG Powered Enterprise helped a leading pediatric hospital achieve 10:1 return on broad business transformation in the cloud.


This client's transformation spanned HR, finance, payroll, supply chain, procurement, and IT. In just over six months, the annual savings rate exceeded $20 million.

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Meet our team

KPMG Powered Enterprise has a solution for each and every business function and pre-configured to work with your chosen SaaS platform. Our proven methodologies, technology insight, and prebuilt configurations get you up and running faster so you can adapt to new trends, opportunities and threats as and when they happen. It’s a fresh perspective on effective cloud transformation.

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Rob Barrett
KPMG Powered Leader, Principal, Advisory, KPMG US

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