Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Modernizing IT service management

Does your IT organization add value to your business? KPMG can help you achieve an effective IT service delivery model.

The IT organization is critical to the success of day-to-day activities and overall business goals. Companies need to invest in the management of their IT in order to successfully define services, engage with users, fulfill requests and drive business results.

Through strategy, design, build, implementation and operation, KPMG can help you transform your IT Service Management (ITSM) while managing the disruption caused by changing a service delivery model. We focus on several foundational capabilities that are core to effective IT delivery, such as defining the services offered, providing a catalog of offerings for both end-users and technical customers, automating fulfillment, and intelligent incident and problem resolution.

We leverage our host of global ITSM Communities of Interest as well as our alliance with ServiceNow—the leading ITSM technology platform provider—to ensure that we offer you value-add experiences and leading practices alongside a robust, comprehensive ITSM solution.

Explore client stories

Read case study perspectives directly from our clients

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Priming the innovation pump, maintaining the flow

KPMG helped a global oil and gas supermajor reimagine ITSM and position IT as strategic partner to the business.

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A welcome change for travelers

KPMG helped a global hotel company improve employee experiences with IT, redesigning processes and implementing a self-service portal on ServiceNow’s platform.

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Putting critical information in healing hands

KPMG helped an academic medical center replace an antiquated system with an easy-to-use user portal that made employees' lives easier and reduced costs.

More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

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Strategic alliance

KPMG and ServiceNow

Improving digital experiences with modern workflows

Meet our team

Image of Marcus Murph
Marcus Murph
Principal, CIO Advisory, KPMG US

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