Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Service Delivery Model Transformation

Expand finance’s value proposition to enable agility and increase the benefit of services delivered to the enterprise.

KPMG can help you achieve genuine transformation

What if your finance organization could be a transformation engine for your business—and expand your value proposition beyond current services delivered—long before your competitors?

Every day, our Service Delivery Model (SDM) Transformation advisors help companies achieve new levels of efficiency, agility, performance, value, digital maturity and customer impact by transforming business services like procurement, human resources, IT, or finance and accounting.

Are you a leader for the digital age?

KPMG has identified the key elements of success for companies as they consider their SDM—the future state of what is delivered by who and where. Watch the video below to learn about tools for evaluating your SDM and how to achieve major change in how you work, how you use technology, and how to respond to the evolving marketplace.

A new model for service delivery

The traditional SDM framework does not position your enterprise for competitive advantage. To thrive in today’s fast-paced global business environment, you need an innovative approach to service delivery that is focused on seamless customer service—and can take full advantage of technology.

That is what our SDM transformation model delivers.

Built on efficient, adaptable processes that integrate resources and capabilities for SDM transformation, our model helps companies achieve outcomes beyond economies of scale and cost optimization. Companies that have worked with us to transform their service delivery model have:

  • Driven fully to a global, lowest cost delivery
  • Extended the office to offshore teams
  • Redefined areas of excellence to be leading practice
  • Empowered employees and customers with an enhanced individualized service experience


A recognized leader in SDM transformation, KPMG has the tools, knowledge, insights, and data you need to achieve genuine service delivery model transformation.

  • Our services are performed by a network of 30,000 professionals across the world.
  • Our advisors have deep functional knowledge of how internal support functions really work.
  • We bring innovative and market leading technology to the table.
  • We work with you from design to execution to achieve sustainable outcomes.

Read our brochure below and then contact us to learn more about how KPMG’s GBS advisors can help advance your organization’s business services for today’s complex, digital world.

Dive into our thinking:

The Modern CFO: A New Perspective on Service Delivery

Transform your service delivery model to work best for your business.

Learn more

Global Business Services overview

KPMG's Global Business Services (GBS) is a holistic approach focusing on comprehensive business outcomes and seamless alignment of back and middle office services to create opportunities to take advantage of disruptive technologies and shifts in market demands, and enhance financial performance.

Download PDF

Explore client stories

Read case study perspectives directly from our clients

Webcast Replay Webcast Upcoming Listen Now

A dose of good medicine

KPMG helped a global biotech company streamline support functions in the midst of a complex business acquisition.

Webcast Replay Webcast Upcoming Listen Now

Independence, in name and fact

KPMG helped a spun-off pharmaceutical company establish 140 processes for finance, IT, operations and human resources, enabling them with new ERP and HCM systems.

More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

Explore more

Meet our team

Image of J.T. Kaufmann
J.T. Kaufmann
Managing Director, Finance Transformation, KPMG US

Explore other services tailored to your business​

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.