Enable your organization with KPMG AI Workforce

Unlock the full potential of generative AI in your workforce

Organizations today are faced with the challenge of helping their workforce adapt to an increasingly digital and AI-driven world. Implementing AI without considering the people at the heart of the organization is a recipe for resistance, low adoption rates, and wasted resources. Instead of viewing GenAI as a technology implementation, focus on AI adoption and upskilling to get a higher return on the investment.

A people-first mindset is the foundation for a successful AI implementation and requires addressing workforce reshaping in tandem with AI adoption. As people move into new roles, and ways of thinking and working, they will need training and upskilling as their everyday work changes. At the same time, it is critical to address fear and uncertainty about job loss by reinforcing the message that people won’t be replaced by AI.

Taking a holistic approach means driving AI adoption at all levels of the organization, while building awareness, understanding, and commitment to infusing GenAI into daily work. Development of customized, persona-based experiences can inspire and motivate employees to embrace GenAI. In this way, organizations empower the workforce to fully leverage AI tools and new ways of working.

The employee experience can be enhanced as AI unlocks significant capacity gains and productivity improvements. By identifying and augmenting previously hard-to-automate tasks with GenAI, organizations can realize worker capacity gain. The time freed up by using AI for rote tasks can be spent on more interesting, creative, and valuable work—or aligned to new business strategies

KPMG understands how critical it is to address the human-centric aspects of AI adoption. As workplace models and technological advancements continue to evolve, KPMG’s AI Workforce methodology can help businesses navigate their way to an AI-forward future.

With AI Workforce, KPMG can help your organization tackle the most pressing questions organizations face today:

• How can employees overcome apprehension and smoothly adapt to AI tools in their daily tasks?
• How can we empower and upskill our workforce to thrive with AI technologies?
• Which roles or functions should be prioritized to leverage AI effectively?
• How can we maximize ROI from GenAI investments?

What is AI Workforce?

AI Workforce is the KPMG solution to support and enabled workforces with GenAI technologies. This approach transcends traditional technology implementation and includes a deep dive into the human elements of your enterprise. The workforce today is a dynamic amalgamation of individual talent, automation, outsourcing, and contingent labor. To fully leverage your GenAI investment, it is crucial to focus on reengineering these roles and ensuring they work seamlessly together.

Our approach can be tailored to your organization’s needs. However, most organizations start with a Workforce Opportunity Assessment. Using our Workforce Data Model, we conduct a detailed assessment of an organization's job data to uncover functions and roles ready for GenAI enhancement. Our proprietary database allows us to help identify GenAI implementation opportunities based on existing job architectures and role profiles within your organization. As these tools and methods are designed to be human-centric, organizations are assured that their technology advancements are not just implemented, but also enthusiastically adopted and activated.

AI Workforce can play a critical role in organizations’ efforts to help reshape roles, enhance collaboration, and cultivate a culture that prioritizes positive employee experiences. Our work with companies focuses on critical business areas such as supply chain, procurement, finance, HR, IT, sales, M&A, risk, cyber, and more. With AI Workforce, organizations can unlock new efficiencies, drive sustainable growth, and achieve a future-ready enterprise.

Experience the impact of AI Workforce