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Generative AI for the Workforce

Businesses should not treat this transformation as merely a technology upgrade

Workforce Transformation

To realize the most value from generative AI, organizations need to rethink how their people work. That is because adopting it is not simply about upgrading to the latest technology–it is about using generative AI’s revolutionary capabilities across the enterprise to create more productive, efficient, and innovative workers.

With a well-constructed plan, organizations have an opportunity to define the workforce of the future and draw top talent to a best-in-class professional development environment employing leading-edge technology and work practices.

A framework for reshaping the workforce

There is no question that generative AI will disrupt how businesses and people work. Minimizing the shock to the workforce, managing organizational risk, and realizing the full value of adopting the technology is possible through a cross-functional, holistic approach focused on these four key areas:

  1. Identifying capabilities, roles, and enablers: Generative AI can automate and augment many knowledge-worker tasks. Understanding how work gets done and where generative AI can make a difference to work processes is critical to getting the most value from the technology.
  2. Addressing risk and compliance: Deploy generative AI tools ethically and responsibly to limit risk and maintain the trust of customers, shareholders, and workers.
  3. Activating role augmentation: While generative AI is adaptable to all kinds of use cases, choosing the right tools for the right tasks will maximize the technology’s enterprise-wide value. Ensuring solutions are fit for purpose instead of taking a one-size-fits-all approach is critical, as is combining a continuous learning culture with a compliance culture.
  4. Capturing value: As generative AI matures, the structure of your workforce and organization must evolve in parallel to realize the full benefits.

To learn more about how to maximize the power of generative AI through workforce transformation, download the full PDF of this paper.

Dive into our thinking:

Generative AI success requires workforce remodel

Businesses should not treat this transformation as merely a technology upgrade.

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Empower your workforce for an AI-centric world

AI is challenging companies to reskill employees at speed and scale—before the skills gap leaves them behind. It’s time to reshape the workforce and rework work.

When employees know how AI impacts their role and how to hone their skills, they are empowered to leverage AI to help realize value for the business and themselves. We can help.

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Identify AI’s potential impact to roles at your company to help inform workforce reshaping. Then enable human-AI collaboration by upskilling and transforming employee career paths—benefitting employees and the company at large.

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Meet our team

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John Doel
Principal, Human Capital Advisory, KPMG US
Image of Felicia Lyon
Felicia Lyon
Principal, Human Capital Advisory, KPMG US

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