Today's priorities and tomorrow's opportunities are revealed in our Enterprise Transformation Banking Survey results
Today's priorities Tomorrow's opportunities
Download PDFGenAI is more than an incremental upgrade; it is the catalyst for a more dynamic, AI-enabled operating model that can unlock the next generation of efficiency, growth, and hyper-personalized customer experiences. The KPMG 2025 Banking Technology Survey reveals an industry ready for change but facing a gap between vision and execution. Now is the time to build a cohesive, enterprise-wide strategy that moves from ambition to tangible outcomes
It’s time to re-write the playbook of how and when to adopt technological advances, such as GenAI, and recognize that these enablers can catapult organizations from struggling to keep pace to achieving enhanced outcomes through a more dynamic AI-enabled operating model. Ideally, dynamic operating models powered by GenAI, allow human interaction and experience models to be more intentional with tasks and transactions relegated to the intelligent automation of AI.
Celeste Diana
Principal, Financial Services Digital Transformation, KPMG
The Innovation Agenda: A Gap Between Vision and Execution
With 66% of institutions tapping their CIO to lead AI initiatives, technology leaders are uniquely positioned to rally the business and tech functions around a unified, game-changing mandate. This leadership is crucial, especially as GenAI is expected to replace up to 40% of daily institutional tasks in the coming year, requiring significant cultural and operational change management.
Key Strategies for Transformation
Taking Action
KPMG helps organizations navigate enterprise transformation with a comprehensive suite of services designed to drive continuous innovation and create lasting value. Our holistic approach helps orient your business around the customer, transform functions with future-ready operating models, and build confidence through robust risk and regulatory management. We partner with you to quantify value-creation opportunities using data-driven methods, ensuring your business becomes modern, intelligent, and resilient—capable of delivering leading results across the enterprise.
Leading the Charge in a New Era
By prioritizing GenAI as a fundamental driver of growth, shifting investment from the technical agenda of the past, and empowering leadership to champion change, banks can position themselves at the forefront of innovation. The key is a cohesive strategy for enterprise transformation with GenAI as its nucleus—one that balances agility with risk management, uses ROI as its guiding metric, and empowers leaders to make bold decisions.
Download PDF
Insight
2025 Banking Survey: Technology
Insights on Technology, Innovation, and Security in the Banking Industry.
Industry
Banking and capital markets
Delivering financial strategies that work and results that matter.
Industry insights and trends, one click away
