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AI in retail: Global lessons from strategy to storefront

From personalized shopping agents to instant stock replenishment – everyday stories of how retailers are using AI.

Retail is changing fast — and artificial intelligence (AI) is at the heart of the transformation

From personalized shopping agents to instant stock replenishment, retailers are using AI to reimagine how we shop, connect with brands, and manage supply chains. Our latest report, “AI in retail: lessons from strategy to storefront” explores real-world examples of AI in action, sharing practical lessons, benchmarks, and case studies from leading retailers worldwide.

Key highlights

01
64% of consumer and retail CEOs say AI is a top investment priority for their business

02
82% of retail executives believe embracing AI creates a competitive edge

03
Case studies from leading retailers across the globe and more

04
Guidance on building trust, empowering employees, and scaling AI responsibly

From personalized shopping agents to instant stock replenishment, this report features interview from around the world of how retailers are using AI.

DIve into our thinking:

AI in retail: Global lessons from strategy to storefront

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Meet our team

Image of Duleep Rodrigo
Duleep Rodrigo
US & Americas Sector Leader, Consumer, Retail & Hospitality, KPMG LLP
Image of Martin Sokalski
Martin Sokalski
U.S. AI Leader, Advisory, Consumer, Retail & Hospitality, KPMG LLP

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