AI in retail: Global lessons from strategy to storefront

Retail is changing fast — and artificial intelligence (AI) is at the heart of the transformation

From personalized shopping agents to instant stock replenishment, retailers are using AI to reimagine how we shop, connect with brands, and manage supply chains. Our latest report, “AI in retail: lessons from strategy to storefront” explores real-world examples of AI in action, sharing practical lessons, benchmarks, and case studies from leading retailers worldwide.

Key highlights

64% of consumer and retail CEOs say AI is a top investment priority for their business

82% of retail executives believe embracing AI creates a competitive edge

Case studies from leading retailers across the globe and more

Guidance on building trust, empowering employees, and scaling AI responsibly

From personalized shopping agents to instant stock replenishment, this report features interview from around the world of how retailers are using AI.

DIve into our thinking:

AI in retail: Global lessons from strategy to storefront

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Industry

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Consumer & Retail

We offer short- and long-term strategies to help minimize the impact of common challenges facing today’s consumer and retail businesses. These include a constantly changing environment in consumer purchasing behavior, digital disruption, rising costs, increased speed to market, and emerging competition.

Insight

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Intelligent Retail

Innovation and adaptation are crucial in retail today. Our report guides executives on leveraging AI to enhance operations, improve customer experience, empower the workforce, and drive next-gen retail.