Modern managed services: A strategic response to trade disruption

For many organizations, the speed of AI adoption is outpacing their readiness to use it. The pressure to modernize is real. But so, too, are the risks that come with rapid deployment of AI and the operating model changes required to realize value from it. In the race to automate and scale AI, critical areas such as security, governance, and risk management are often deferred or bolted on as an afterthought. Data, too, is often a major roadblock, with entrenched issues around data quality, access, and governance blocking meaningful execution.

Modern managed services providers bridge this critical gap. They help organizations lead with automation and AI that propel business transformation, but they also pair that innovation with secure, scalable delivery models aligned with strategic priorities.

As the KPMG-HFS survey shows, demand for modern managed services is redefining the outsourcing model. Given the velocity of change, many organizations will take advantage of modern managed services providers to scale AI and automation with structure, speed, and strategic execution to thrive in the face of volatility.