Podcast overview
In the recent podcast "From the Horse's Mouth," Ron Walker, Global Head of KPMG Managed Services, engages in a conversation with HFS’ Phil Fersht about the transformative impact of AI on services. From tech, talent strategies to the emergence of agentic delivery models, they explore critical actions enterprises must take now to thrive in a volatile, high speed digital economy.
Ron discussed the significant impact of tariffs and trade pressures on client transformation decisions. Ron noted that the threat of tariffs on services is driving clients to adopt a 'sense and respond' approach, actively adapting to market changes rather than waiting. Ron reported that 83% of US-based Fortune 1000 firms are accelerating their adoption of AI and automation to build more resilient supply chains and navigate geopolitical uncertainties.
Also discussed in the podcast was the shift from a people-intensive service delivery model to a platform-enabled one, leveraging AI for greater efficiency and strategic outcomes. Ron highlighted the trend towards more modular and flexible contract structures that align with business outcomes and the industry's need for agility and adaptability.
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