CIOs contend with vendor dissatisfaction and tech debt

VOICE OF THE CIO | INSIGHT SERIES

March 2025

CIOs are facing significant challenges with their technology providers and mounting tech debt. To address these challenges, CIOs are prioritizing tech debt reduction and adopting a back-to-basics approach, focusing on fundamentals and rethinking their organizational structures to stay competitive.

Some key considerations for CIOs are:

Vendor dissatisfaction: CIOs are less than satisfied with many of their technology providers, like feeling pressured into upgrades without clear value or business imperative.
Tech debt: The continuous cycle of rip and replace requires CIOs to justify expenditures to their CEOs and boards.
Back to basics: CIOs are shifting their focus to fundamentals and rethinking their organizational structures to stay competitive.
Strategic planning: CIOs are becoming catalysts for broader company transformations, emphasizing the need for strategic planning and effective communication within the C-suite.
Effective communication: CIOs need to effectively communicate their strategic plans to the C-suite to gain support and alignment.

Dive into our thinking:

CIOs contend with vendor dissatisfaction and tech debt

CIOs are facing a number of challenges, including vendor dissatisfaction, tech debt, and the need to prioritize tech debt reduction and adopt a back-to-basics approach.

Download PDF

A recurring conversation with CIOs on IT-related issues