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The IBM CVA Program Decoded: Partner Insights & Client's Journey to Strategic Value

Webcast

Webcast overview

Join us for the IBM Client Value Acceleration (CVA) Program Decoded: Partner Insights and the Client Journey to Strategic Value webinar—a session designed to help business and IT leaders elevate their approach to software asset management. This webinar will introduce IBM’s innovative CVA program and demonstrate how organizations can shift from a traditional, compliance-driven model to a more proactive, value-focused strategy.

Presented by experts from IBM, KPMG, and CenterPoint, the webinar will include:

  • An overview of the evolution from the traditional IBM Authorized SAM Provider (IASP) program to the CVA approach, shaped by market feedback and client needs.
  • In-depth insights into the CVA program's capabilities, including centralized software visibility, streamlined reporting, and advanced decision-making tools.
  • A guided demonstration of the CVA portal, showcasing its contract management features, dashboards, and AI-driven insights.
  • A firsthand client experience shared by CenterPoint, highlighting the tangible benefits and successes realized through the program.
  • An interactive Q&A segment to address common inquiries and specific concerns related to CVA.

By participating in this webinar, you'll discover how IBM's CVA program can support cost optimization, enhance operational efficiency, and drive strategic outcomes for your organization.

Meet our webcast team

Image of Denise Hester
Denise Hester
Partner, Technology Strategy and Architecture, KPMG US
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Image of Analise Montiel
Analise Montiel
Director Advisory, Technology Strategy
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Image of Kim Humphrey
Kim Humphrey
Vice President, Customer Success, IBM
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Image of Kim Humphrey

Kim Humphrey

Vice President, Customer Success, IBM

Kim Humphrey is the Vice President of Customer Success and Client Value at IBM, where she leads a global organization dedicated to delivering exceptional client experiences and maximizing the value of IBM’s technology investments. With a focus on innovation, collaboration, and customer-centricity, Kim drives strategic initiatives that help clients achieve their business outcomes while fostering a culture of excellence across IBM teams worldwide.

Throughout her career, Kim has demonstrated a passion for solving complex technical, business, and cultural challenges. Her leadership is defined by a relentless commitment to delighting clients and empowering IBMers to succeed. Prior to her current role, Kim led the development of IBM’s developer-facing products under the Rational Software brand, where she played a pivotal role in shaping tools that support software engineering and innovation.

Kim holds a Bachelor of Science in Computer Science from Manhattan College and a Master of Science in Computer Science from the University of Massachusetts Amherst. Her academic foundation, combined with decades of industry experience, informs her strategic perspective and fuels her dedication to mentoring the next generation of technology leaders.
Image of Deloris Mobley
Deloris Mobley
Manager of Service Delivery, CenterPoint Energy
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Image of Deloris Mobley

Deloris Mobley

Manager of Service Delivery, CenterPoint Energy

Deloris Mobley is a Manager of Service Delivery at CenterPoint Energy, based in Houston, Texas, with extensive experience supporting enterprise technology, governance, and service management initiatives. In her role, Deloris partners closely with cross‑functional teams, leadership, and external vendors to ensure consistent, compliant, and efficient delivery of IT and business services.

She brings a strong background in IT governance, risk and compliance (GRC), software asset management, and process improvement, with a proven ability to translate complex requirements into practical, operational outcomes. Deloris is known for her collaborative leadership style, attention to detail, and ability to drive clarity across stakeholders in fast‑moving, regulated environments.

Deloris works closely with technology, procurement, and security teams to support organizational objectives while maintaining alignment with internal policies and external regulatory expectations.
Image of Tiffany O’Neal
Tiffany O’Neal
IT Asset Manager, Software and Contracts, CenterPoint Energy
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Image of Tiffany O’Neal

Tiffany O’Neal

IT Asset Manager, Software and Contracts, CenterPoint Energy

Tiffany is a Lead IT Analyst at CenterPoint Energy with over 20 years of comprehensive experience in IT asset management and contract negotiations. In her current role, she excels in maintaining software asset inventories, ensuring compliance, and managing services for investments exceeding $100 million.

Throughout her career, Tiffany has developed extensive skills in contract negotiation, procurement, and IT system management. She has consistently delivered operational efficiencies and cost savings by leading IT contract management, analyzing software asset data for savings opportunities, and developing strategies for efficient license management.

Holding a Software Asset Management - Implementation Specialist certification from ServiceNow and previously a Certified ScrumMaster® (CSM®), Tiffany is committed to advancing operational excellence and aligning IT strategies with business objectives.
Image of Denise Hester
Denise Hester
Partner, Technology Strategy and Architecture, KPMG US
Read bio
Image of Analise Montiel
Analise Montiel
Director Advisory, Technology Strategy
Read bio
Image of Kim Humphrey
Kim Humphrey
Vice President, Customer Success, IBM
Read bio
Image of Kim Humphrey

Kim Humphrey

Vice President, Customer Success, IBM

Kim Humphrey is the Vice President of Customer Success and Client Value at IBM, where she leads a global organization dedicated to delivering exceptional client experiences and maximizing the value of IBM’s technology investments. With a focus on innovation, collaboration, and customer-centricity, Kim drives strategic initiatives that help clients achieve their business outcomes while fostering a culture of excellence across IBM teams worldwide.

Throughout her career, Kim has demonstrated a passion for solving complex technical, business, and cultural challenges. Her leadership is defined by a relentless commitment to delighting clients and empowering IBMers to succeed. Prior to her current role, Kim led the development of IBM’s developer-facing products under the Rational Software brand, where she played a pivotal role in shaping tools that support software engineering and innovation.

Kim holds a Bachelor of Science in Computer Science from Manhattan College and a Master of Science in Computer Science from the University of Massachusetts Amherst. Her academic foundation, combined with decades of industry experience, informs her strategic perspective and fuels her dedication to mentoring the next generation of technology leaders.
Image of Deloris Mobley
Deloris Mobley
Manager of Service Delivery, CenterPoint Energy
Read bio
Image of Deloris Mobley

Deloris Mobley

Manager of Service Delivery, CenterPoint Energy

Deloris Mobley is a Manager of Service Delivery at CenterPoint Energy, based in Houston, Texas, with extensive experience supporting enterprise technology, governance, and service management initiatives. In her role, Deloris partners closely with cross‑functional teams, leadership, and external vendors to ensure consistent, compliant, and efficient delivery of IT and business services.

She brings a strong background in IT governance, risk and compliance (GRC), software asset management, and process improvement, with a proven ability to translate complex requirements into practical, operational outcomes. Deloris is known for her collaborative leadership style, attention to detail, and ability to drive clarity across stakeholders in fast‑moving, regulated environments.

Deloris works closely with technology, procurement, and security teams to support organizational objectives while maintaining alignment with internal policies and external regulatory expectations.
Image of Tiffany O’Neal
Tiffany O’Neal
IT Asset Manager, Software and Contracts, CenterPoint Energy
Read bio
Image of Tiffany O’Neal

Tiffany O’Neal

IT Asset Manager, Software and Contracts, CenterPoint Energy

Tiffany is a Lead IT Analyst at CenterPoint Energy with over 20 years of comprehensive experience in IT asset management and contract negotiations. In her current role, she excels in maintaining software asset inventories, ensuring compliance, and managing services for investments exceeding $100 million.

Throughout her career, Tiffany has developed extensive skills in contract negotiation, procurement, and IT system management. She has consistently delivered operational efficiencies and cost savings by leading IT contract management, analyzing software asset data for savings opportunities, and developing strategies for efficient license management.

Holding a Software Asset Management - Implementation Specialist certification from ServiceNow and previously a Certified ScrumMaster® (CSM®), Tiffany is committed to advancing operational excellence and aligning IT strategies with business objectives.

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