Industries

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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ServiceNow client stories

Explore how KPMG has made a difference helping clients reach their business objectives and transform their businesses with ServiceNow technology implementations.

Examples of excellence

Explore more ServiceNow client stories below.
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Reopening at Uber speed

KPMG helped Uber leverage ServiceNow technology to create workplace and mobile solutions for getting back to work.

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Many brands, one employee experience

KPMG helped a US retail grocer consolidate investments in ServiceNow with new functionality for HR, IT and field support.

Employee in grocery store
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A welcome change for travelers

KPMG helped a global hotel company improve employee experiences with IT, redesigning processes and implementing a self-service portal on ServiceNow’s platform.

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Innovation for a healthier future

KPMG Powered Enterprise helped a leading pediatric hospital achieve 10:1 return on broad business transformation in the cloud.

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An IT organization comes of age

KPMG helped a growing medical device manufacturer quickly integrate IT operations after a merger.

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A journey to transformation for Spectrum Health

KPMG helped Spectrum Health create a unified employee experience on the ServiceNow platform.

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Looking inward, to grow outward

KPMG and ServiceNow helped a large insurance company serve its global workforce with standardized, automated and radically simplified HR service delivery.

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Go big or go home with enterprise service management

KPMG helped Exelon go all-in with ServiceNow, replacing legacy technology and unifying IT across the enterprise in less than nine months.

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Priming the innovation pump, maintaining the flow

KPMG helped a global oil and gas supermajor reimagine ITSM and position IT as strategic partner to the business.

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ServiceNow | Media industry case study

Managing a major IT transformation in a shifting landscape

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ServiceNow | Hospital industry case study

Community Health Systems take control

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ServiceNow | Pharmaceutical industry case study

Transforming service management for a global pharmaceutical company

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ServiceNow | Insurance industry case study

Harmonizing IT processes for an international insurance firm

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ServiceNow | Automotive industry case study

Putting the client in control

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ServiceNow | Computer industry case study

Simplifying and modernizing the user experience

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