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Memorial Healthcare System

Hear from our client, Memorial Healthcare System about how KPMG and Workday were able to help transform how they deliver HR services.

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We are all on a mission to heal the body, mind, and spirit of those we touch. It's my honor to be the vice president of Human Resources for Memorial Health Care System. We are in the health care industry we are located primarily in South Florida. One of the reasons that we chose Workday was we have over 14,000 employees, but we started as one community hospital in 1953.

So, we've done a lot of growing during that time. And one of the things that we've noticed is that as we've grown in size and physical presence, our systems, and the way that we do work has not developed at the same pace. So, we had an opportunity to really transform how we deliver HR services, as well as payroll, finance, and supply chain.

We also are at a size where we really need to focus on standardization, as well as streamlining and driving some efficiency because we want to deliver the best possible service and experience, we can, but in a cost-effective manner. There's a number of reasons why we selected KPMG. First of all, during this transformation, we're very focused on adopting leading practice and KPMG is able to share with us what the leading practices are that are already configured into the Workday platform.

They also have a lot of experience implementing Workday in health care, so we're able to benefit from some of the lessons learned and some of the things they've gleaned along the way. We're able to incorporate into our implementation and planning. So just the shift to a new system is a lot of change in and of itself. However, we're not just changing the system.

We're also changing how we do work and the processes that we are using. One of the things that's really stuck out for us is the importance of not underestimating the amount of change impact and really taking a very, very close look and calling out even what might appear to be a very small change when you look at the experience of the end user is very likely going to be a very significant change for them with even something that looks very small.

Ultimately, it's the KPMG team, so what they're able to bring to us as far as the change management and training resources was very, very important. We feel like they're as invested in the success of the project as we are. One of the things that we've really appreciated is that they've taken the time and the opportunity to get to know our organization, what's important to us, our culture and that is really an approach that really means a lot to us and helps us be so optimistic about our success with them as our partners. Regardless of the decision that we make. KPMG is with us at our side to make sure that we have the best possible outcome with the decision we have made and so we do feel like they are true partners in this endeavor.

Meet our team

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Brian Anderson
Principal, Advisory, Enterprise Solutions, KPMG, LLP

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