Skip to main content

The future of TMT managed services: From AI ambition to secure reality

Explore KPMG and IDC insights on how TMT organizations are scaling AI, managing risk, and evolving their managed services strategies.

Download PDF

Technology, Media, and Telecommunications (TMT) leaders are under pressure to move beyond AI experimentation. While the ambition to innovate is high, the path to a managed operational model that addresses security and governance considerations is complex.

How do you scale AI capabilities while managing emerging security threats and shifting infrastructure demands?

This report explores how TMT organizations are approaching AI adoption, managing cybersecurity risks, and leveraging managed services to support operational scale.

Key insights from the report

Discover the evolving role of managed services in driving AI maturity, including:

    1

    Bridging the AI gap: Practical steps to transition from proof-of-concept AI models to enterprise-scale, day-to-day managed solutions.

    2

    A security-first approach: How to safeguard your infrastructure, protect proprietary data, and address the unique cybersecurity risks associated with generative AI.

    3

    The power of partnership: Why leveraging third-party managed services can help organizations address specialized talent needs and support operational efficiencies.

    4

    IDC market analysis: Data-driven research and forecasts showing where top TMT leaders are focusing their managed services investments.

    Dive into our thinking:

    Navigate security complexity while advancing your AI initiatives.

    Access insights to help inform your organization's AI and managed services strategy. Download the report to explore how TMT organizations are approaching AI scale, security, and managed services.

    Download the report

    Accelerating AI with managed services

    Read more

    Meet our team

    Image of Vijay Subramanyam
    Vijay Subramanyam
    Principal, Advisory Technology, Media, and Telecommunications (TMT) Consulting Industry Leader, KPMG US
    Read bio
    Image of Anuj Mathur
    Anuj Mathur
    Principal, KPMG US
    Read bio
    Image of Lisa Rawls
    Lisa Rawls
    Principal, Advisory, Technology, Media & Telecom, Cyber & Tech Risk, KPMG LLP
    Read bio
    Image of Sridhar Pattisapu
    Sridhar Pattisapu
    Managing Director, Advisory, Managed Services Solution & Technology, KPMG LLP
    Read bio
    Image of Jeremy (JR) Mills
    Jeremy (JR) Mills
    Managing Director, Advisory, Managed Services, KPMG LLP
    Read bio
    Image of Vijay Subramanyam
    Vijay Subramanyam
    Principal, Advisory Technology, Media, and Telecommunications (TMT) Consulting Industry Leader, KPMG US
    Read bio
    Image of Anuj Mathur
    Anuj Mathur
    Principal, KPMG US
    Read bio
    Image of Lisa Rawls
    Lisa Rawls
    Principal, Advisory, Technology, Media & Telecom, Cyber & Tech Risk, KPMG LLP
    Read bio
    Image of Sridhar Pattisapu
    Sridhar Pattisapu
    Managing Director, Advisory, Managed Services Solution & Technology, KPMG LLP
    Read bio
    Image of Jeremy (JR) Mills
    Jeremy (JR) Mills
    Managing Director, Advisory, Managed Services, KPMG LLP
    Read bio

    Explore other services tailored to your business

    Industry
    Technology, media, and telecommunications
    Read more
    Service
    AI Trust services
    Read more

    KPMG. Make the Difference.


    Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.

    The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. KPMG LLP does not provide legal services.

    The information contained herein is not intended to be “written advice concerning one or more Federal tax matters” subject to the requirements of section 10.37(a)(2) of Treasury Department Circular 230.

    © 2026 KPMG LLP, a Delaware limited liability partnership, and its subsidiaries are part of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.

    For more detail about the structure of the KPMG global organization please visit https://home.kpmg/governance.

    Thank you!

    Thank you for contacting KPMG. We will respond to you as soon as possible.

    Contact KPMG

    Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.
    All fields with an asterisk (*) are required.

    By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's . Privacy Statement

    An error occurred.

    Job seekers

    Visit our careers section or search our jobs database.

    Search now!

    Submit RFP

    Use the RFP submission form to detail the services KPMG can help assist you with.

    Submit

    Office locations

    View locations

    International hotline

    You can confidentially report concerns to the KPMG International hotline

    Learn more

    Press contacts

    Do you need to speak with our Press Office? Here's how to get in touch.

    Contact

    Headline