Future-Ready Hospitality Requires an Interoperable Approach to ERPs

Amid so much change, a hospitality organization’s ability to adapt is paramount to its ability to survive—let alone thrive. Yet adaptability is challenged by monolithic enterprise resource planning (ERP) tools. “In many cases, hospitality ERP systems are old and disparate, cobbling together a lot of different point solutions,” says Karen Schreiber, principal at KPMG LLP. No ERP tool is truly one-size-fits-all. It’s more effective to deploy a cloud-native interoperable ERP that can seamlessly integrate with best-of-breed point solutions, providing the flexibility to adapt to evolving business needs and change.

While both legacy ERPs and their contemporary alternatives target core business functions such as human resources and finance, the latter is built with adaptability at its core. Highly flexible and configurable, an interoperable ERP can evolve over time, adding new best-of-breed tools as they emerge and removing outdated solutions—without disrupting the business.

An interoperable ERP has an agile data architecture that allows hospitality organizations to seamlessly integrate with other tools without compromising data security or privacy. And because cloud-native tools are built on a common data core, they’re better able to leverage automation and machine learning to drive stronger value creation versus value tracking.

A legacy ERP forces an organization to play by its rules. An interoperable ERP plays well with others. Hospitality organizations that make the shift to a contemporary solution will be better positioned to adapt as business changes—now and into the future. Below are five considerations driving more hospitality organizations to rethink their ERP strategies.