Modern managed services: Going beyond ‘business as usual’
Learn how enhanced service delivery is empowering companies to deliver transformative new innovations, opportunities, and value.
How managed services can accelerate transformations
A survey of more than 1,200 global business leaders highlights the growing importance of managed services in critical areas like strategy, growth, and ongoing business transformation. Download the 2024-2025 KPMG and HFS Managed Services Outlook to learn more.
Unlock the power of modern managed services
Managed services are having a moment. The decades-old view of using managed services to “outsource” back-office transactions and cut costs is getting a serious rethink from executives, according to the latest KPMG and HFS Research Managed Services Outlook.
Indeed, 9 in 10 business leaders want more from managed services, with an emphasis on providers who go beyond a transactional heritage. They’re looking for a new level of service delivery to help them drive strategic decisions, turbocharge transformation initiatives, and accelerate growth. And this modern managed services approach is already delivering results for many companies in areas like accelerated technology innovation, improved stakeholder experiences, expanded growth, and more.
Specifically, modern managed services combine sophisticated technologies with human expertise, data insights, leading practices, and alliances with software vendors—all packaged in a multi-year, as-a-service subscription with predictable costs. Ready to learn more? Check out our new report.
At a glance: 4 key findings and trends
Dive into our thinking:
Managed Services Outlook: Get the new report
Long-standing expectations for managed services are being upended, according to our industry survey. A large majority of companies today want their managed services providers to help drive strategic outcomes like speed to market, innovation, and creating new value.
Download PDFHow KPMG can help
We believe business transformation is now a necessity, with modern managed services playing a starring role. Is your organization ready?
KPMG can make the difference in your transformation journey, offering managed services that handle knowledge-intensive processes across your enterprise on a subscription, as-a-service basis. This outcome-based approach has the potential to reduce total cost of operations by as much as 15 to 45 percent, in addition to driving priorities like resilience, customer and employee retention, and stakeholder trust.
KPMG combines advanced technology with functional, process and sector expertise—plus smart analytics, data governance, change management, and alliances with software providers—to operationalize your growth ambition. It’s a strategic collaboration that goes beyond transactions to focus on continuous transformations that can deliver significant new competitive advantages.
Throughout this webpage, “we”, “KPMG”, “us” and “our” refers to the global organization or to one or more of the member firms of KPMG International Limited (“KPMG International”), each of which is a separate legal entity.
Explore more Managed Services Insights
Modern managed services providers are delivering results for companies in critical functions like cybersecurity, compliance, tax, finance, and more. They’re also helping companies more rapidly access new technologies, fill gaps in capabilities, and get new products to market faster. Check out our latest Managed Services Insights to learn more.
Meet our team
Our KPMG professionals bring significant functional, industry, and technology experience to every engagement, including the latest AI, cloud, and enterprise data capabilities. Please reach out to learn more about how our modern managed services can help you transform your operations and position your organization for long-term resilience.
