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Go beyond transactional

Discover how companies are using modern managed services to accelerate transformational impact

Tech disruption. Talent development and retention. Relentless market shifts.

Facing ongoing volatility, most companies are trying to balance short-term targets with long-term growth, while continually adapting to change. Many are engaging managed services to help.

In fact, according to the latest KPMG and HFS Research Managed Services Outlook, about 70 percent of companies around the world are using managed services for half or more of their activities throughout the front, middle and back office. And usage is expected to increase in the next one to two years.

This operating model combines artificial intelligence (AI) and other advanced technologies with embedded domain expertise, sector-specific knowledge, consulting capabilities, and strategic collaboration — all packaged in a multi-year, as-a-service subscription with predictable costs.

Dive into our thinking:

Discover how companies are using modern managed services to accelerate transformational impact

A recent survey of over 1,200 global business leaders highlights the growing importance of managed services in accelerating business transformation. Download the 2024-2025 KPMG and HFS Managed Services Outlook to learn the key factors distinguishing transactional from transformational impact.

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Four key findings to consider

Explore how your managed services intentions compare in these areas and more:

How KPMG can help

We believe business transformation is now a necessity, with modern managed services expected to play a starring role in the coming years. Is your organization ready?

KPMG can make all the difference in your transformation journey, offering managed services that handle knowledge-intensive processes across your enterprise on a subscription, as-a-service basis. This outcome-based approach has the potential to reduce total cost of operations by as much as 15 to 45 percent, in addition to driving priorities like resilience, customer and employee retention, and stakeholder trust.

KPMG combines advanced technology with functional, process and sector expertise — plus smart analytics, data governance, change management, and alliances with software providers — to operationalize your growth ambition. It is this strategic collaboration that is designed to make the difference between transactional and transformational services, helping you gain competitive advantage, sustain it through ongoing transformation, and limit disruption and risk.

Throughout this webpage, "we", "KPMG", "us" and "our" refers to the global organization or to one or more of the member firms of KPMG International Limited ("KPMG International"), each of which is a separate legal entity.

Meet our team

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Ron Walker
Managed Services US Leader, Advisory, KPMG US

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Thank you

Thank you for your interest in the KPMG and HFS Research Managed Services Outlook 2024-2025 Survey Report.

Download the PDF below for more insights.

Download PDF

KPMG and HFS Research Managed Services Outlook

A recent survey of over 1,200 global business leaders highlights the growing importance of managed services in accelerating business transformation. Download the 2024-2025 KPMG and HFS Managed Services Outlook to learn the key factors distinguishing transactional from transformational impact.

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