How GenAI can transform employee learning and development
Learn how KPMG can help you use GenAI to revolutionize the way corporate learning and development is created and delivered.
Key strategies for upskilling and reskilling your employees
GenAI is poised to drive the next revolution in employee learning, enabling skill enhancement and helping employees perform their jobs faster and better. At the same time, GenAI can contribute to making your business more productive and profitable. Companies that hesitate on GenAI adoption may already be falling behind your competition.
What is GenAI and how can it help my organization and my employees?
By this time, you should at least be somewhat familiar with the term artificial intelligence (AI). GenAI essentially is the next generation of AI, and the two technologies and can work together seamlessly to boost your organization and your workforce.
Traditional AI can analyze data and make decisions or predictions based on that data. The technology is trained to follow specific rules and do a particular job, but it doesn’t create anything new. On the other hand, GenAI goes several steps further by taking that same data and creating something entirely new, including content, images, computer codes and, perhaps best of all, solutions to many workplace challenges.
GenAI can help you strategically redesign your employees’ roles and build a better future workforce by:
A critical component of every GenAI learning program is quantifying and measuring its success in driving productivity, performance, and innovation, and then making adjustments so that the technology generates the expected results.
Many companies have already had success integrating GenAI into their learning programs and overall operations, but it’s a journey, not a destination. In addition, GenAI has helped drive down costs due to its ability to complement automation and mass production programming by making them faster and more efficient.
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Read moreTaking learning to the next level
Managing the delivery of a corporate course, seminar or event involves hundreds of tasks including: securing the classroom, hiring an instructor, developing content and adjunctive documentation, potentially managing translation services, targeting and inviting attendees, and ensuring the sessions are at an appropriate level for your audience. And then, of course, you need to track, measure, and report the effectiveness of each session.
GenAI can help you cover all these bases, and even flag potential trouble spots to address ahead of time. The technology can help with content mining, and locating or generating learning material in a matter of hours rather than weeks. In addition, it can significantly reduce the time spent on logistics and operational activities.
Using GenAI can free up time to focus on strategy and development of innovative programs that create a better experience for your people and drive success for the business.
Personalize your employees' learning experience
Not only can GenAI act as a guide in finding appropriate learning content, it can also personalize how that content is delivered so it best fits the learning style of your employees.
This will be an increasingly important factor in the future as job skills continue to evolve at an ever-increasing pace. A recent study found that three-quarters of jobs had more than 40 percent of their required skills change entirely between 2016 and 2019.1
1Source: TalentNeuron, Futureproof your talent strategy: How artificial intelligence is evolving the workforce (2023).
Gen AI for learning: The time to start is now
In many ways, GenAI marks a turning point in learning and development: it offers a personalized, immersive learning experience that can be adjusted and updated in near real time. It presents a great vehicle for organizations to transform their learning and development strategies, so they become more effective, efficient, and aligned with the skills your organization needs today – and in the future.
Although GenAI technology will continue to evolve, mature, and improve, now is the time to explore its potential. Consider reaching out to some of the leading GenAI providers to see what they are offering. It is also worth inquiring whether they can help you establish a pilot program so you can explore this space firsthand.
AI and GenAI offer significant opportunities for growth and innovation in learning and development. The technologies can present a win-win situation for employees and employers: Employees learn valuable new skills and become inspired high performers while the company operates more productively, efficiently, and profitably.
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