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Craft patient experiences that drive access and equity

Seamless journeys drive better health outcomes and higher operational performance

Improving patient experience fuels higher performance across key metrics: Access and equity. Operational efficiency. Revenue growth.

How easy or difficult is it for a patient to schedule an appointment and be seen by the right provider? How long does it take to complete the registration process at a hospital? And, how is follow-up care provided after discharge? These questions point to just a few moments that matter throughout a patient’s experience.

When experiences are more seamless across a healthcare enterprise, it does more than increase patient satisfaction. For patients, it expands access to care and enables greater health equity. For healthcare organizations, it drives higher operational efficiency and revenue performance.

KPMG helps healthcare leaders identify opportunities to harmonize legacy processes and systems. The goal: smoother, simpler, more patient-centric journeys across your healthcare enterprise. We also help you implement solutions – and manage the organizational change that’s essential to driving adoption and realizing sustainable value.

Prioritize patient experience by starting with quick wins while aiming for transformational impact. KPMG is here to help.

Centering patients in healthcare experiences

Improving the patient experience
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Payors, providers, and “payviders” alike are working to enhance patient experience. KPMG research and analysis reveal what they’re doing, how it compares to progress in other sectors, and how you can experience meaningful improvement in your healthcare organization.

How AI is transforming healthcare

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GenAI is poised to transform healthcare. Is healthcare ready?

The fast-moving tech’s revolutionary potential promises to redefine a massive industry and its slow-mover history—and the stakes have never been higher.

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Transforming the healthcare workforce

The synergy of AI and the human touch

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Explore client stories​

Read case study perspectives directly from our clients

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Personalized patient care, delivered on scale

KPMG helped a regional teaching hospital optimize patient access operations to grow revenue, attract more patients and keep patients in network.

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Delivering positive patient experiences

KPMG helped a large U.S. health system centralize patient scheduling to improve both care experiences and revenue generation.

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More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

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Healthcare cybersecurity: Can you meet the challenge?
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Healthcare cybersecurity: Can you meet the challenge?

As cyber risks proliferate, the need for cyber assurance grows alongside

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Healthcare Horizons

Healthcare system transformation and the journey towards inclusive care

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The Future of the Patient Experience

Discussion on the future of patient experience, and how technology can support a healthcare provider's transformation journey.

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Moving to the Cloud

Key considerations for healthcare providers

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KPMG healthcare industry technology insights report

KPMG reports on the state of healthcare industry digital transformation, automation, artificial intelligence, and machine learning

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Key questions for patient experience leaders

As a patient experience leader, you’re at the forefront of reimagining healthcare. Ready to amplify your impact? Start by asking these questions.

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Meet our team

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Vince Vickers
Principal, Healthcare Consulting Sector Leader, KPMG US
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Vince Vickers
Principal, Healthcare Consulting Sector Leader, KPMG US
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Explore other services tailored to your business

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Salesforce | Connected Healthcare for Care Anywhere
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Our Healthcare and Life Sciences Capabilities
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KPMG. Make the Difference.


Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. KPMG LLP does not provide legal services.

The information contained herein is not intended to be “written advice concerning one or more Federal tax matters” subject to the requirements of section 10.37(a)(2) of Treasury Department Circular 230.

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