Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Craft patient experiences that drive access and equity

Seamless journeys drive better health outcomes and higher operational performance

Improving patient experience fuels higher performance across key metrics: Access and equity. Operational efficiency. Revenue growth.

How easy or difficult is it for a patient to schedule an appointment and be seen by the right provider? How long does it take to complete the registration process at a hospital? And, how is follow-up care provided after discharge? These questions point to just a few moments that matter throughout a patient’s experience.

When experiences are more seamless across a healthcare enterprise, it does more than increase patient satisfaction. For patients, it expands access to care and enables greater health equity. For healthcare organizations, it drives higher operational efficiency and revenue performance.

KPMG helps healthcare leaders identify opportunities to harmonize legacy processes and systems. The goal: smoother, simpler, more patient-centric journeys across your healthcare enterprise. We also help you implement solutions – and manage the organizational change that’s essential to driving adoption and realizing sustainable value.

Prioritize patient experience by starting with quick wins while aiming for transformational impact. KPMG is here to help.

Centering patients in healthcare experiences

Payors, providers, and “payviders” alike are working to enhance patient experience. KPMG research and analysis reveal what they’re doing, how it compares to progress in other sectors, and how you can experience meaningful improvement in your healthcare organization.

We helped more than 100 hospitals in the client's system look at individual physician data to analyze wait times, cancellation rates and the number of daily appointments offered.

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Key questions for patient experience leaders

As a patient experience leader, you’re at the forefront of reimagining healthcare. Ready to amplify your impact? Start by asking these questions.

Meet our team

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Vince Vickers
Principal, Healthcare Consulting Sector Leader, KPMG US

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