The Transport Accident Commission in Victoria (TAC) is a world leading social insurer for people who sustain personal injury in transport accidents. The TAC manages a boutique portfolio of social housing which was developed more than a decade ago to respond to market failure in the provision of disability housing.
This portfolio was established and is managed as a specific entity called Residential Independence Pty Ltd (RIPL). With the progressive roll out of the National Disability Insurance Scheme (NDIS), the TAC wanted to investigate how to best use this portfolio going forward alongside other emerging NDIS and state government funded housing options. TAC was clear that their customers needed to be at the centre of any option and their housing aims and aspirations should be well understood to be able to design a range of appropriate pathways.
The challenge
The RIPL program makes a significant, lasting impact on the housing outcomes for TAC clients who have sustained significant and permanent disability and are unable to find housing in the broader housing market. TAC wanted to better understand their place in the housing market and how their customers could be better supported into the future.
To ensure TAC’s housing business was set up for success, KPMG identified opportunities relating to:
- Partnerships that could be developed with government and social housing providers to increase housing options for TAC clients.
- Opportunities to improve the client housing pathway for TAC clients who experience significant housing stress that negatively impacts on their rehabilitation and recovery and independence from the Scheme.
- Organisations that could supplement TAC’s existing support.
- Ways to leverage the value of the RIPL portfolio to grow supply of housing and services into the future.
Our approach
To support TAC in this complex project, we used our OneKPMG approach.
This involved blending our national team to incorporate management consulting expertise as well as infrastructure, property and real estate services.
Some of the ways KPMG has supported TAC with the ongoing management of the RIPL program include:
- Engaging our in-house disability experts to analyse the national Specialist Disability Accommodation landscape to identify market trends and opportunities and illustrate typical housing pathways for disability clients.
- Leveraging our deep government and public sector expertise to advise on government infrastructure priorities and how TAC could benefit from these new statewide housing investments
- Through our property and real estate experts, making sure that the range of property portfolio options were in view throughout, including ways to maximise the value of current housing stock.
- Establishing practical, scalable options that could be presented to the board of the TAC andused to engage potential commercial partners in initial negotiations.
What was delivered
Through this integrated partnership we delivered two analysis reports to help TAC broaden their understanding of the national and statewide disability and social housing landscape and test and validate potential strategic directions for the RIPL portfolio.
Further, TAC was able to use the KPMG analysis to engage government in a strategic discussion about client pathways and growth in housing stock in a range of geographic locations.
KPMG supported engagement with current customers, their carers and housing organisations to better understand their perspectives about the current and future state.
By adopting a customer centred approach and respecting customer choice, options were developed that maximised the likelihood of housing being available closer to people’s family and local community.
KPMG also advised on how partnerships could also drive greater efficiency and effectiveness in managing a modern social housing portfolio, so that tenant issues could be delivered in the most effective and timely way.
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