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Mel is a Product Management Leader in KPMG’s Customer practice. She specializes in delivering digital transformation engagements by enabling digital product management teams to drive improved experiences for customers, employees and other users. With over a decade of consulting experience in financial services across the US and Asia-Pacific markets, Mel has a proven ability to translate strategic vision into practical roadmaps, decomposing solutions into tactical initiatives aligned to business outcomes and value. Her background in human-centered design thinking makes her effective in bringing cross-functional groups together to act in the best interests of users for which she advocates and drive measurable business value.