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KPMG Accelerated IT Service Management

Modern Capabilities now. Future enhancements built-in.

IT organizations struggle to keep pace with the speed technology moves. An IT service management (ITSM) platform that cannot facilitate connections across the business compounds their challenge. We help your IT function create borderless organizations where people and technology interact to reach new productivity levels. KPMG Accelerated ITSM enables organizations to move ITSM capabilities to a ServiceNow platform in as few as 12 short weeks without giving up quality or cost-effectiveness.

With KPMG Accelerated ITSM, IT organizations get out-of-the-box ITSM capabilities and leading practices while leveraging our experience deploying ServiceNow for hundreds of clients. The offering provides a complete package of ITSM core capabilities, including software provisioning, configuration, implementation, and long-term operational support. With the Information Technology Infrastructure Library (ITIL)- based framework, organizations immediately begin their journey to ITSM maturity—and the investment is less than larger organizations often spend to achieve the same outcome.

What organizations get with KPMG Accelerated ITSM:

  • Industry leading ServiceNow platform that replaces existing ITSM solution to improve stability, consistency, and efficiency
  • Enhanced user experience to increase use of self-service
  • Platform and process governance models to help expand and enhance ITSM capabilities
  • Platform roadmap to help plan and prioritize future service management abilities within IT and across the organization
  • Ongoing support and enhancements for three years to improve accuracy, mature ITSM competencies, and reduce cost
  • Flexible ServiceNow license that adjusts to business needs

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KPMG Accelerated IT Service Management

Modern capabilities now. Built-in future enhancements.

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KPMG Accelerated IT Service Management (ITSM) enabled by ServiceNow


My IT department desperately needed updates to improve service quality.

Employees and customers wanted to interact with us seamlessly.

We didn't have people, budget or time for a digital transformation.

Then there's maintenance.

KPMG launched KPMG Accelerated IT Service Management that made ITSM accessible to growing businesses like us.

Implementation in as few as 12 weeks, license for ServiceNow platform, market leading processes, delivery team at a cost that fits our budget. Brilliant!

KPMG goes beyond software updates to help us be more productive, agile, innovative.

So, ITSM supports our business strategy, so employees and customers are more satisfied.

If you're an IT leader like me who wants to mature service management faster, without a huge budget, KPMG Accelerated ITSM can help.

Learn more at

Meet the team

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David Echternach
Advisory Managing Director, CIO Advisory, KPMG LLP

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