Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Microsoft | Citizen experience management and connected cities

Efficient, Streamlined, Online Solutions for Citizen Engagement

This solution, based on Microsoft Dynamics 365TM and AzureTM, enables local governments to track and report on citizen issues with ease, while optimizing citizen engagement. Because it’s bundled in the cloud and pre-packaged, we are able to deliver this solution with minimal time and cost.


  • Quick and easy roll out of new service request types with point-and-click speed and ease
  • Robust, fully searchable knowledge base
  • Self-service, omni channel, mobile-enabled citizen facing portal
  • Call centre integration
  • Duplicate detection to ensure requests are not submitted twice
  • Automatic escalation based on service level agreements
  • EsriTM integration for mapping and geolocation
  • Versatile reporting functionality

KPMG is an active member of Microsoft’s CityNext initiative, and an international CityNext Partner. Leveraging our extensive background in Microsoft Dynamics CRM, KPMG continues the tradition of excellence in the provision of powerful and cost-effective business solutions based on Microsoft Dynamics 365 from installation and configuration through to support.

Join the Smart City movement. KPMG’s breadth of experience in the public sector and deep understanding of Dynamics 365 provide you with a high value solution for next generation cities.

Dive into our thinking:

Microsoft | Citizen experience management and connected cities

Download PDF

Explore more

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.