Insights into Global Business Services and Outsourcing Advisory
Enable a holistic, centralized framework for delivering AI-powered support services across your enterprise.
For many years, business service relationships focused on transactional delivery, fixed service levels, and cost reduction for the back office. Things have changed. Today, a more holistic delivery model covers the full scope of the organization -- the front, the middle, and the back offices. The focus is on shared outcomes, industry specific solutions, continuous improvement and innovation, and business services that impact your company’s entire ecosystem.
Guided by AI, global business services (GBS) represent a reimagined framework for how your business operates. GBS produces the necessary governance to tie together various elements of that framework --legacy shared services, process ownership, global capacity centers (GCC), and outsourcing -- to create a full suite of service models that address all its challenges and goals.
Whether services are delivered on-shore, near-shore, far-shore, or a mixture of some or all, GBS streamlines core services to improve both outcomes and service quality, greater agility to focus on market trends, and more informed decision power.
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Rethinking outsourcing for strategic value and innovation
Explore how companies are going beyond cost savings to transform outsourcing into a strategic tool for innovation and value creation.
Rewriting the outsourcing playbook | AI, automation, and platforms
4 ways next-gen outsourcing is reshaping delivery, value, and vendor strategy—with AI and automation leading the charge.
How modern outsourcing can help solve 5 enterprise challenges
Legacy outsourcing wasn’t built for today’s volatility. Here’s how a new class of providers is helping companies keep pace.
The Future of Outsourcing: Rethink Everything
This webcast will explore how companies are going beyond cost savings to transform outsourcing into a strategic tool for innovation and value creation.
The new era of outsourcing
How outsourcing is a new tool for value creation
Global Business Services: The future is AI—and it’s here.
AI-forward GBS strategies are driving efficiencies, connecting the enterprise and creating tailored delivery models.
Next generation of service delivery models
Explore how GenAI is expected to revolutionize service delivery models and drive business value.
Meet the “next-gen” service delivery model
How GenAI and other tech increase efficiency, enhance experiences, and drive new value.
Transform GenAI service delivery models
Discover the transformative potential of GenAI and its impact on service delivery models and workforce development
Evolving GBS: Integrating Finance as a Service for Higher Value
AI-enabled finance delivery elevates GBS from transactional to strategic
September 30, 2025 | Global Business Services: Transforming Invoicing through AI
Technology is disrupting every aspect of the business as we know it and organizations have to embrace automation to thrive or risk being left behind. In this rapidly evolving landscape, leading Global Business Services (GBS) organizations are leveraging artificial intelligence (AI) to gain a strategic edge over their competitors and is rapidly evolving to becoming an innovation hub and lead digital transformations.Join us for an exclusive webcast where we'll take you on a deep dive into the implications of how leading practice GBS organizations are embracing disruption to improve efficiency, effectiveness and experience for its stakeholders.
Global Business Services and Outsourcing Advisory
KPMG helps operation leaders design and modernize Global Business Services, GCCs, and outsourcing models—powered by AI, built for scale, and focused on enterprise value.
Meet our team
The KPMG GBS and Outsourcing Advisory team helps you reimagine your business delivery model for the modern era. We provide a holistic, AI-powered framework to deliver measurable outcomes and build a future-ready enterprise. Work with us to transform your support services into a strategic asset that drives growth and value.
