Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Customer-centric procurement

Become a user-friendly function by delivering seamless procurement experiences for your internal customers.

Procurement and Outsourcing Advisory Services

The future of procurement

How would your internal customers rate their experience with procurement? If yours is like most, it’s not even a three star rating. Procurement is blamed for having outdated non-integrated technology, hard to understand policies and procedures, limited insights on purchases being made, and overall contributing to frustration rather than alleviating it. Customer expectations have fundamentally changed in recent years, and this is now making its way from the home into the business world.

In the procurement function of the future, customer centricity will be a focus in all aspects of procurement including systems, processes, and people. Procurement will be a true business partner, not a spend gatekeeper, and business partners will recognize the value add from procurement and want to work with them.

In order to deliver this, procurement will:

  • provide a seamless user friendly experience that is relevant to the complexity of the work
  • fill a relationship broker role, requiring a high degree of emotional intelligence and empathy both on the customer and supplier side
  • be a key contributor in the business planning process
  • act as a broker to products, skills, and sources of innovation to solve the business’s problems.

Integrate systems. Automate handoffs. Streamline processes.

The CPO agenda for the future of procurement

It’s no longer business as usual for procurement. The scale and speed of transformation required to address the mix of disruptors impacting procurement is unprecedented. The key to success is to proactively develop a blueprint for how your procurement organization can turn these disruptors into opportunity for competitive advantage and growth. Learn more about the future of procurement.

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The buy desk advantage

Deliver coordinated procurement experiences through processes that put the customer at the center.

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Meet our team

Image of Jason Jordan
Jason Jordan
Principal, Procurement and Outsourcing Advisory, KPMG US
Image of Toby Yu
Toby Yu
Principal, Procurement and Outsourcing Advisory, KPMG US

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