At KPMG, we specialise in Microsoft Dynamics 365 Customer Engagement (D365 CE), an integrated application suite designed to revolutionise business customer engagement. Whether you want to enhance customer experiences, streamline operations, or unlock new growth opportunities, our team is here to help.
With deep expertise in D365 CE, we deliver tailored solutions that empower businesses to stay ahead in today's competitive landscape. From front-office transformation to operational excellence, we combine our proven methodologies with Microsoft’s cutting-edge technologies to drive meaningful outcomes.
Transform your business with KPMG’s D365 CE expertise
Learn how KPMG can help enhance your customer experience and simplify your sales processes to gain competitive advantage.
Benefits of D365 Customer Engagement services
KPMG offers clients the following benefits of using Microsoft Dynamics 365 Customer Engagement:
Front office transformation
We help organisations reimagine their front-office operations by integrating D365 CE’s powerful suite of tools. Whether streamlining sales pipelines, enhancing customer support, or automating marketing workflows, we enable seamless, efficient, and personalised customer interactions that foster growth.
Increase revenue through superior customer experiences
Maximise your revenue potential with the D365 Sales and Customer Insights modules. By unlocking rich customer data and actionable insights, your teams can deliver hyper-personalised experiences that turn prospects into loyal customers. Paired with the Customer Service module, you’ll retain customers through proactive support and exceptional service.
Drive operational efficiency
Efficiency is at the heart of every successful business. With D365 CE’s Field Service, Project Operations, and Case Management solutions, we help organisations optimise resource allocation, automate workflows, and precisely manage complex projects. The result? Reduced costs, improved productivity, and better business outcomes.
Embrace AI across all workloads
KPMG integrates the power of AI into every aspect of D365 CE to elevate decision-making, productivity, and performance. With AI-driven insights, predictive analytics, and automated recommendations, your teams can work smarter and faster – delivering exceptional results across sales, marketing, service, and operations.
How KPMG’s Microsoft 365 specialists can help
Find out how to transform your business and improve customer engagement with Microsoft Dynamics 365 marketing, sales, and service technology solutions tailored to your business. Contact us.
