Vivienne Hardy

As a conduct, risk and regulatory compliance partner, Vivienne works with clients in financial services, energy, retailing and franchises, and with government agencies on significant complex conduct matters in Australia. These matters relate to wage underpayment, responsible lending, fees for no service, product mis-selling, compensation schemes for misconduct and poor quality of financial advice.

Working with clients has given her exposure to industry better practices and management of a diverse range of senior external stakeholders such as regulators, unions and ombudsman. She understands the importance of helping clients navigate through these matters thoughtfully and pragmatically to ensure those impacted are front of mind and to protect both personal brand and organisation’s reputation.

The type of work that Vivienne has delivered with clients involves:

• designing and operating remediation programs, from scoping through all aspects of execution
• performing Independent Expert and Oversight roles to assure the outcomes of client’s activities in addressing the issue, including reporting to regulators where required
• transforming and enhancing existing processes, controls and frameworks to fix root causes and prevent issue recurrence
• due-diligence reviews (M&A) to identify potential risk exposures from a conduct, risk and regulatory compliance perspective
• conducting healthchecks and assessments of organisation’s framework, governance and processes to identify potential conduct vulnerabilities, weaknesses and opportunities.

She has also acted as a strategic adviser to clients in relation to conduct and regulatory matters including advising on matters to prepare clients for regulator inspections and pre-enforcement activities.