KPMG Powered Enterprise enabled by Oracle for Consumer and Retail

AI Innovation: Shaping the customer journey

KPMG Powered Enterprise for Consumer and Retail supports rapid business modernization across your front, middle and back office so you can navigate the changing marketplace and improve top and bottom-line results.

Navigating the path to a successful future for retail and CPG

For consumer and retail businesses, the road to growing revenue and remaining relevant in a changing market is besieged with challenges. Retail and consumer packaged goods (CPG) leaders must increase revenue, boost sustainable margins, and reduce total delivered cost, all while steering their companies through unforeseen disruptors such as rapidly shifting customer preferences and the modernizing workforce. Navigating this tough terrain requires an experienced guide with a track record of leading retail and CPG companies through technology transformations that focus on data-driven outcomes.

Key benefits of KPMG and Oracle retail and CPG solutions

Transformation Enablement: Modernize finance, HR, and supply chains with cloud solutions.
Operational Efficiency: Streamline processes for accurate reports.
Enhanced Reporting: Generate precise reports with advanced tools.
Advanced Analytics and AI Integration: Improve decision-making and forecasting with real-time visibility.
Omnichannel Optimization: Enhance inventory management and customer engagement.
AI-Driven Customer Experience: Use AI for deeper market and customer insights.
Scalability and Flexibility: Continuously innovate with a customer-centric approach.
Industry Support: Overcome challenges with tailored solutions and effective change management.
Enhanced Performance Management: Use AI and predictive analytics for better control.
Faster Time to Value: Achieve faster implementation with preconfigured enablers.

Video transcript

[0:09] Sanjay: Hey Sean. Good to see you again. How are you? Good.

[0:12] Sean: Couple of industries which really I'm excited about. Let's talk a little bit about consumer and retail.

[0:16] Sanjay: So, you know, we've seen a lot of common threads across both industries, right? There's a lot of opportunities to reduce technical debt. A lot of our customers are on legacy applications. A lot of our customers are seeing opportunities to transform.

[0:27] Sanjay: And you know with this whole AI AI, you know, there's a great opportunity, a once in a lifetime opportunity to do something really different for the business and really get ready for the next generation of workers and the next generation of work that you need to do. That's by the way, it's very different than today. And the other thing, the most important thing that I'm seeing in my customer base is they're looking for a consumer grade experience. They want to know where is their order, right? How I request time off, right? How do I go.

[0:51] Sanjay: Onto a portal and see what what benefits I have, um, you know, what's paid, what's not paid, right? And, and those things, um, are really do for, for a for a transformation. And that's really what Oracle enables.

[01:03] Sean: I totally agree. What are you seeing in retail now?

[01:05] Sanjay: Retail has, you know, a big labor force, as you can imagine, so there's a real, you know, concerted effort to get close to the employees as well as the customers, right? So making sure that there's the right.

[01:15] Sanjay: merchandizing mix, but also the right solutions for the employees to ensure that, you know, they have all the tools they need at their fingertips to make the right decisions, right?

[01:23] Sanjay: The other thing that we're seeing is there is a desire to remove monotonous repetitive work out of the hands of, you know, folks and have them do more value-added work, and I think that's really an opportunity that Gen AI and AI bring to the

[01:36] Sanjay: table.

[01:37] Sean: And Oracle's investing heavily with AI in apps, aren't they? 100%. So you're

[01:42] Sean: seeing it, right?

[01:43] Sanjay: Absolutely. And and RAI strategy is it shows up with.

[01:46] Sanjay: Application and it's always super secure because we own the whole stack, right? So all the way from the hardware from the data center, all the way to the application layer because we own the whole thing and we control it and we understand the synergies across the stack, we have a really unique

[01:59] Sean: Well, I agree, and when we couple some of our thought leadership with yours, right, because if you think about it, we're trying to drive process to your point. I'd like to automate a close 100%. I'd like to have a forecast just on my fingertips without actually spending days and hours and weeks trying to pull together information.

[01:59] Sanjay: opportunity.

[02:16] Sean: That coupled with the technology that Oracle's building, I think the future is brighter than bright.

[02:21] Sanjay: 100%. Technology coupled with best practices with the IP that you guys bring to the table and and managing the change for our customers, right, which is very, very critical and it's a big change. That's what enables this sort of transformation and the value that our customers

[02:34] Sanjay: get.

[02:34] Sean: I think you and I have been raised in this.

[02:37] Sean: to say we always deliver value to our clients, but what does it mean now?

[02:40] Sanjay: It was really critical to me and, and to the rest of the leadership team. What happens once the customer commits to Oracle, right, and KPMG. You go through a project and then you go live, right? But what happens after go live, right? Do we have all the right resources at the table, be it customer success, implementation success.

[02:57] Sanjay: Development advocacy, um, making sure that we have the right change management in place, making sure that we have the right advisory frameworks in place, looking at designs jointly with our, you know, with our parties to make sure one, the goal live goes successfully and then after go live, what do we do to surround our customers with the right resources that are helping them continue to create value, right?

[03:18] Sanjay: So what we've done is we've really surrounded the customer with a lot of our resources that are beyond just your account executives, account managers, uh, and technical resources. So there's a lot of teams that we have in place to make sure that one, you go live on time and on budget, and then two, you continue to get value out of our solutions. That's a really, really big focus for us. We've seen. There are options out there and we want to make sure our customers stay on Oracle for a very, very long

[03:42] Sanjay: time.

[03:42] Sean: Well, Sean, we really value

[03:44] Sean: the relationship.

[03:45] Sanjay: I know we're gonna do big things. Yeah.

[03:48] Sanjay: See, yeah.

Transform front, middle, and back-office functions for a more unified business

In the face of economic, digital and workforce shifts, retail and CPG enterprises must focus on transforming their front, middle and back offices to break down silos and connect systems with cloud-driven, digital-first business models. KPMG Powered Enterprise enabled by Oracle for consumer and retail supports this goal by enabling rapid business modernization of finance, HCM and supply chain functions with cloud-enabled business applications. KPMG

Finance: Make smarter, data-driven decisions with Oracle Fusion Cloud Enterprise Performance Management (EPM).
Human Resources: Improve talent management with Oracle Fusion Cloud Human Capital Management (HCM).
Supply Chain: Gain greater visibility into inventory to serve customers more profitably with Oracle Fusion Cloud Supply Chain Management (SCM).

Leverage retail and CPG specific applications for business-led, tech-enabled omnichannel capabilities

In today's retail and CPG market, a robust omnichannel approach is more essential than ever. The only way to deliver a truly omnichannel experience to retail and CPG customers is to optimize every operational touchpoint of your business—from inventory management to store operations. To achieve this, KPMG is building a broad practice to support and enhance omnichannel efforts guided by extensive industry experience and a deep understanding of Oracle technology.

Thorough practice implementation:

Core Merchandising: Streamlines and optimizes merchandising processes.
Retail and CPG Planning and Optimization: Enhances planning strategies for better results.
Supply Chain Management: Improves supply chain efficiency and visibility.
Point-of-Sale Functions: Optimizes point-of-sale systems for seamless operations.

Oracle technologies:

Oracle Fusion Cloud SCM
Oracle Customer Experience (CX)
Oracle Fusion Cloud HCM

Forecast, plan and budget with greater confidence and accuracy

Today's retail and CPG enterprises need a more modern approach to financial planning, budgeting, and forecasting that delivers better insight, reduces costs, and creates more value with stronger reporting. KPMG Intelligent Forecasting allows business leaders to create a planning process that works for them— all based on predictive modeling and advanced analytics. From change management to user adoption, KPMG helps enterprises leverage Oracle EPM automation capabilities to move away from burdensome manual processes and spreadsheets. With Oracle EPM, enterprises gain full visibility into capital and cash, forecast with greater accuracy and speed, and harness the power of AI to generate reports that enable real-time, data-driven decisions.

KPMG Powered Enterprise

KPMG Powered Enterprise offers prebuilt, next-generation solutions optimized for Oracle Cloud. You get the comprehensive high-speed value that comes from Oracle Cloud-enabled technology combined with the knowledge of KPMG across advisory, tax and audit for Consumer and Retail.

Explore the key components of this approach below: