Government faces a perennial challenge: having enough resources to effectively carry out their mission and deliver services. Budget constraints and pending retirements are putting a strain on operations, resulting in huge backlogs of work. What’s more, citizens are demanding better, more consumer-friendly services.
Intelligent automation encompasses a range of technologies from robotic process automation to highly sophisticated cognitive technologies, including machine learning, natural language processing, and artificial intelligence.
How KPMG can help
KPMG is a pioneer in providing intelligent automation solutions. We take a business-first approach, working closely with our clients to pinpoint the exact business challenge they are trying to overcome. By focusing on the mission objective, we help agencies determine the best technology capability that can be integrated with their existing solutions that also aligns with their strategy. We have worked with agencies on a full range of intelligent automation projects, from process automation to advanced cognitive applications, to enable cost management, customer engagement, and risk management.
- Opportunity assessment
- Intelligent automation strategy and business case
- Vendor and technology insight
- Solution design and integration
- Pilot stand up
- Center of Excellence design and stand up