Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Transforming government with AI and automation

All levels of government face challenges that AI and intelligent automation can help address by bringing knowledge and practical experience to unrivaled scale.

Government faces a perennial challenge: having enough resources to effectively carry out their mission and deliver services. Budget constraints and pending retirements are putting a strain on operations, resulting in huge backlogs of work. What’s more, citizens are demanding better, more consumer-friendly services.

Intelligent automation encompasses a range of technologies from robotic process automation to highly sophisticated cognitive technologies, including machine learning, natural language processing, and artificial intelligence.

How KPMG can help

KPMG is a pioneer in providing intelligent automation solutions. We take a business-first approach, working closely with our clients to pinpoint the exact business challenge they are trying to overcome. By focusing on the mission objective, we help agencies determine the best technology capability that can be integrated with their existing solutions that also aligns with their strategy. We have worked with agencies on a full range of intelligent automation projects, from process automation to advanced cognitive applications, to enable cost management, customer engagement, and risk management.

Our services

  • Opportunity assessment
  • Intelligent automation strategy and business case
  • Vendor and technology insight
  • Solution design and integration 
  • Pilot stand up 
  • Center of Excellence design and stand up

Common use cases

Explore client stories​

Read case study perspectives directly from our clients

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Virtual assistant eases annual benefits enrollment

KPMG helped Covered California use artificial intelligence to improve customer service and reduce seasonal call center workloads.

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Automation rids fraud and waste

KPMG helped a U.S. state leverage IBM Watson intelligent automation to assure compliance for oil and gas lease payments.

More stories​

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

Meet our team

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Kirke Everson
Principal, Advisory, Con FED Tech. Enablement, KPMG US
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Viral Chawda
Principal, Innovation & Enterprise Solutions, KPMG US

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