Navigating the fallout: Lessons from the CrowdStrike outage
Plus 7 key backup and recovery actions

In an era where technology underpins nearly every aspect of business operations, the resilience of IT systems to withstand sudden disruptions is vital. Friday’s IT outage triggered by an automatic software update deployed by cybersecurity company CrowdStrike underscores the fragility of these systems.
And it has many companies re-examining their third-party partners’ software development lifecycle (SDLC) processes and their own business continuity plans.
How KPMG can help
Smart businesses don’t just manage risk, they use it as a source of growth and competitive edge. Technology makes many things possible, but what’s possible isn’t always safe. We can help you create a resilient and trusted digital environment in the face of evolving vulnerabilities and threats. Specifically, we can:
- Review and test your Business Continuity and Data Recovery plans (BCP/DR)
- Review and test your cyber resiliency strategy
- Review your third-party risk management and supply chain management strategy
- Add scale and assist with CrowdStrike remediation for this current outage
- Add burst capacity through a technology and cyber recovery retainer to improve your ability to manage and mitigate future incidents
Our professionals bring a combination of technological expertise, deep business knowledge, creativity, and a passion to protect and progress your business. We are available to help you protect and optimize your digital environment.
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Navigating the fallout: Lessons from the CrowdStrike outage
Plus 7 key backup and recovery actions
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Be organizationally and operationally resilient when — and where — it matters
During an IT outage, cyber-attack, or any significant functional disruption, organizations must focus on restoring critical operations in minutes and hours, not days and weeks.

Make operational resilience your North Star
In a fluid, often uncertain environment, organizations should cultivate a culture of resilience, embedding robust contingency plans that encompass not just IT infrastructure but also key business operations.

Building resilience in a hyperconnected world
Most enterprises are operationally dependent on a broad third-party ecosystem that must be equally resilient in the face of disruption.
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