Global Business Services: The future is AI—and it’s here.
AI-forward GBS strategies are driving efficiencies, connecting the enterprise and creating tailored delivery models.
Global Business Services is about to become a breakout star.
We surveyed more than 500 top GBS and C-suite executives from diverse industries worldwide to learn their plans for GBS over the next two years. Our report details the way they are revamping their service delivery models to take advantage of their new AI and GenAI capabilities, enhancing efficiency, planning, and profitability.
GBS is expanding its footprint across the globe and its influence throughout the enterprise. With a high demand for both technology and talent, GBS’s race to AI enablement is clearly underway.
Dive into our thinking:
The next evolution: How AI will transform Global Business Services by 2026
Download PDF98%
have deployed GenAI or will be in pilot programs within the next 12 months.
62%
plan to implement enterprise-wide global or hybrid GBS programs within two years.
79%
currently lack the in-house skills to provide value-added digital services.
Today, GBS is uniting people, process, technology and data. Powered by the capabilities of artificial intelligence and GenAI, GBS organizations are expanding their sphere of influence, bringing more areas of business under their control and gaining a larger voice in corporate decisions. It’s becoming an engine of value.
With GenAI, GBS can tailor its service delivery model, choosing the mix of captive and outsourced resources that best meets its particular needs. Discover more benefits and strategies by downloading our latest whitepaper.
5 advantages of an AI-enabled approach to GBS
1
Create service delivery models tailored to individual needs
2
Drive transparency and centralize information within the organization
3
Enable more accurate short- and longer-term forecasting
4
Respond more quickly to changing market conditions
5
Build a more involved, more productive workforce
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