Whistleblower reporting service – FairCall

For every minute fraud and misconduct goes undetected, your business pays.

Fraud alone has cost Australian and New Zealand businesses $373 million in the previous 2 years (with an average loss of $2 million per organisation).

In fact, financial loss may well be the least of your worries, with most businesses reporting that it’s the long term reputational impact that really takes its toll.

You can minimise the damage by detecting fraud and misconduct early. A whistleblower program enables your employees to speak up and report matters so that they can be dealt with sooner rather than later. 

Operated by forensic professionals, KPMG’s FairCall whistleblower reporting service is a proven, confidential and anonymous way for employees and third parties to report suspected fraud and misconduct. The FairCall hotline can also be used to report suspected bullying, harassment, and other inappropriate behaviour.

Established in 1998, it is now used in more than 80 countries with multiple languages available to detect and prevent fraud.

With a variety of deployment options available, FairCall whistleblower reporting service is:

• A cost-effective service providing multiple communication options for your employees and third parties to report concerns.
• Available 24/7 every day of the year.
• Run external to your organisation.
• Compliant with a range of local and global legislation, codes and standards.
• Able to deliver a detailed report of the matter to you within 24 hours.

Theft of inventory
KPMG’s FairCall forensic professionals received a call from an employee alleging that their colleagues in sales, production and transport logistics were colluding to misappropriate product to third parties for cash. An independent investigation quickly uncovered evidence that supported the allegations, and criminal charges were laid against the fraudulent employees.

Falsification of financial records
An employee of a financial services organisation called FairCall whistleblower hotline to report that a colleague had been falsifying loan records to increase staff commissions. An internal investigation found that the allegations were substantiated and that the fraudulent behaviour had occurred consistently over a 5-year period.

Bullying and harassment
An employee of a government organisation contacted the hotline to report victimisation by a workplace Team Leader. It was discovered that that the Team Leader concerned had a history of bullying and harassment behaviours towards other employees. Management were able to performance manage the Team Leader and the situation was resolved successfully for all involved.